Customer Service Representative (Accounting, Banking or Healthcare Experience) Onsite

Latitude

Job Location:

Rockville, MD - USA

Monthly Salary: $ 25 - 30

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

Position Overview:

We are seeking a professional and detail-oriented Customer Service Representative with experience in the Accounting Banking or Healthcare industry. This role is responsible for delivering exceptional customer support while handling inquiries related to financial transactions billing accounts or patient/client services. The ideal candidate has strong communication skills accuracy and the ability to navigate sensitive or regulated information.

Hours: Monday-Friday 8am-5pm

Employment is contingent on successfully passing a drug and background check.

Responsibilities:

Serve as the primary point of contact for customer inquiries via phone email and/or chat
Assist customers with account questions billing inquiries payments and service-related issues
Provide accurate information regarding financial records invoices insurance claims or banking services
Process transactions updates and account changes with a high level of accuracy
Resolve customer concerns in a timely and professional manner escalating complex issues when needed
Maintain detailed and accurate records of customer interactions in CRM or internal systems
Ensure compliance with company policies and industry regulations (e.g. HIPAA financial compliance standards)
Collaborate with internal departments such as accounting billing or operations to resolve issues
Identify opportunities to improve customer experience and internal processes

$25 - $30 an hour

Required Experience:

Unclear Seniority

Position Overview:We are seeking a professional and detail-oriented Customer Service Representative with experience in the Accounting Banking or Healthcare industry. This role is responsible for delivering exceptional customer support while handling inquiries related to financial transactions billin...