View Job description for Admissions Representative

Reports To:

Assistant Director Admissions & One Stop

Position Status:

Full-Time

Posted Pay Range:

$19.00 - $23.00

About Us:

College of Western Idaho (CWI) is committed to empowering students to succeed by providing affordable and accessible education to advance the local and global workforce.

Offering premier programs and degrees that make a difference CWI remains a top choice for higher education in the Treasure Valley. Empowering the community one student at a time CWI moves fearlessly forward paving the way to bold new futures with flexible options exceptional tuition value and support every step of the way.

Visit Why CWI to learn more.

Position Summary:

The Admissions Representative plays a crucial role in providing comprehensive support to prospective new and current students primarily stationed within the One Stop Student Services locations at the College of Western Idaho (CWI). This position involves offering general information and services with a specific focus on admissions-related matters. The Admissions Representative is dedicated to guiding new students through the admissions process ensuring a smooth transition and fostering a sense of welcome within the CWI community.

The Representative position is an excellent beginning to a career in higher education. While prior educational experience is a plus positions in our call center administrative or physical One Stop locations can be a great starting point for those individuals with a proven record of success in a call center or professional office environment; as well as for those who have a sound administrative background.

The College of Western Idaho is the states youngest community college serving over 18000 students. CWIs unprecedented growth wouldnt be possible without a team of dedicated administration faculty and staff. Our employees have the chance to make a difference in students lives every day.

Essential Functions:

Provide adept support in the One Stop Student Services locations delivering both admissions and general information to current and prospective students as well as the public through in-person interactions phone calls and emails.
Conduct follow-up communication with prospective students aiding them in the college and program selection process.
Facilitate campus tours for individuals and small groups to establish a connection with the college environment.
Coach and mentor work-study students to assist in campus tours welcome duties and prospective student outreach
Collaborate with other members of the student services team to refer students for additional services.
Ensure review and intake of admissions documents.
Ensure a thorough understanding of the Colleges program offerings and actively engage with prospective students to provide comprehensive guidance on their options at CWI
Handle payment transactions including cash handling reconciling and deposits.
Resolve inquiries by providing answers and tracking issues to completion.
Stay updated on college policies procedures programs and articulation agreements with other colleges as well as maintain awareness of surrounding state/private colleges and universities.
May involve occasional early evening hours and travel between campus locations for events or coverage requirements.
Engage in data entry report production and record maintenance to support data-driven actions.
Perform additional duties as assigned.
Demonstrate through words and actions the values expected by CWI.

Minimum Qualifications:

Possess at least one year of professional experience in student services customer service admissions recruiting or a related field.
Demonstrate strong customer service and outgoing interpersonal skills.
Showcase technical proficiency in Microsoft Office suites database systems presentation software or equivalent tools.
Previous experience in a community college setting is preferred with a preference for serving a diverse non-traditional student population.
Exhibit strong cross-cultural interpersonal and writing skills including public speaking abilities to positively represent the college to diverse populations.
Preferred experience with Ellucian Colleague ERP or or other major ERP systems
Bilingual proficiency (Spanish/English) is preferred.

Benefits:

Unlock a world of unparalleled benefits at the College of Western Idaho where we redefine excellence in affordable and comprehensive benefits packages!

• Premium Plan Rates
  • For more information on health insurance including coverage details and plan summaries visit
• Retirement plans with employer contribution of over 11%
• Health Savings Accounts and Flexible Spending Accounts
• Employer-paid life insurance and short- and long-term disability insurance
• Eleven paid holidays per year (faculty may vary)
• Generous vacation and sick leave
• Paid Parental Leave
• Tuition discount on classes at CWI and other colleges

Additional Instructions For Applicants:

All candidates must reside within or be willing to relocate to a reasonable commuting distance from CWI. Employment visa sponsorship is not available for this position.

All qualified applicants will receive consideration for employment without regard to race color religion sex age national origin disability veteran status gender identity sexual orientation or any other applicable legally protected status.