Consumer Loan Ops Rep-Bank, Hybrid
Share
Job Location:
Appleton, WI - USA
Hourly Salary:
$ 19 - 26
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Under general supervision this position provides general technical and operational support and knowledge for functions related to the banks consumer loan processing and servicing operations functions and home equity servicing operations. This role will ensure loan servicing activities are performed accurately and in compliance with internal policies and procedures within the Consumer Loan Operations team. This position will require working in the Operation Center Office in Appleton WI as needed.
DUTIES & RESPONSIBILITIES:
Create and review consumer loan closing packages to ensure compliance with regulatory andbanklending policy.
Complete loan maintenance items within various systems including but not limited to file maintenance lien releasesloan payoff quotessatisfactionssubordinations andfee adjustments.
Accurately enternew loan data into thebanks core processing system foraccuratecollateraltracking repaymentmethodand reporting.
Meet quality and productivity standards andperformin a fast-paced loan production environment.
Responsible foraccuratedisbursementsof loan proceeds including payoffs general ledger entries and checkdisbursements.
Accountable for responding to verbal and writteninquiriesfrominternal and externalclientsin accordance withdepartment procedures.
Process payoffs loanpaymentsand returned loan payments.
Reviews various scheduled reports as assigned for exceptions errors auditing and to perform maintenance transactions.
Models Thrivents leadership competencies courage collaboration and commitment bydemonstratingresiliency working together to make the best decisions and holding yourself and others accountable.
Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement exceptional employee engagement and an unwavering commitment to our clients.Shapes and/or supports a culture thatrepresentsthe Thrivent purpose promise and values ensuring that Thrivents trust and reputation remain strong with its clients.
This role will require working directly with thebanks internal and external clients to accurately manage all requests in a confidential andtimelymanner according to service level agreements and standard operating procedures.
This role also requires strong partnershipsand communicationbetween thePersonal Banking Teamto ensure we are delivering the best experience for our clients withtheonboardingofnew consumer loans.
QUALIFICATIONS & SKILLS:
Required:
High School/equivalent oran associate degree preferred
Oneyear banking operations experience required with customer service experience preferred
One year customer service experiencewith banking operations experience preferred
Strong communication(written and verbal) interpersonal and customer-service skills
Preferred:
Demonstrate excellent problem resolution skills
Ability to coordinate multiple tasks simultaneously
Bankoperations platform experience preferred
Ability to work accurately both independently and as part of a team with interruptions to meet deadlines
Additional Information
This position requires you to be able to work on-site in Appleton WI in a hybrid working structure with some remote flexibility.
Pay Transparency
Thrivent provides Equal Employment Opportunity (EEO) without regard to race religion color sex gender identity sexual orientation pregnancy national origin age disability marital status citizenship status military or veteran status genetic information or any other status protected by applicable local state or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation please let us know by sending an email toor calland request Human Resources.
About Company
Thrivent delivers solutions for banking, investments, insurance and giving that let you achieve what matters for you and your community.
