AWS Operations Engineer (Contract, Amazon Connect)
Share
Job Location:
Monthly Salary:
Experience Required:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
We are supporting a large enterprise financial services organization in building out their Enterprise Contact Centre Infrastructure Operations team.
Reporting into a team lead or director-level manager this role is focused on AWS operations governance and infrastructure support within an existing production environment. The position sits at the intersection of cloud operations access governance and contact center infrastructure.
Employment Type: 6-month contract (extension possible)
Work Schedule: Able to work Eastern Time business hours
Location: Remote - MUST be physically located in the US (Visa sponsorship is not available)
What Youll Do:
- Manage and maintain AWS IAM (users roles policies).
- Oversee access control permissions and governance across AWS environments.
- Support day-to-day AWS operational activities.
- Monitor and maintain cloud environments using tools such as CloudWatch.
- Support storage and data operations (e.g. S3).
- Collaborate with internal teams supporting contact center / telephony infrastructure.
- Respond to operational requests and ensure system stability and security.
Requirements
- Strong hands-on experience in AWS operations / infrastructure support.
- Deep experience with: IAM (users roles policies) access control and permissions management AWS account governance.
- Experience with Amazon Connect.
- Experience with AWS services such as CloudWatch and S3.
- Ability to support production environments and handle day-to-day operational requests.
- Exposure to contact center / telephony environments.
- Experience with AWS Lambda Python Azure Pipelines.
At Talencore we stand against racism and discriminatory practices. We stand against violence.
We proudly support and partner with organizations that lift people up so everyone can succeed and thrive and honour our candidates experiences perspectives and unique identity.
We are committed to continuing to make diversity equity and inclusion part of everything we do from how we work with our talented candidates to how we support our clients in building their diverse workforce.
Required Skills:
- Strong hands-on experience in AWS operations / infrastructure (non-development). - Deep understanding of: IAM (identity and access management) access control and governance and account-level AWS administration. - Experience supporting live production AWS environments. - Exposure to contact center / telephony systems. - Experience with Amazon Connect. - Ability to work cross-functionally with infrastructure and operations teams. - Experience in Financial Services environments. - Familiarity with enterprise contact center platforms (e.g. NICE Genesys etc.). - Prior experience in highly regulated environments.
