Leasing Manager

Position Description

The Leasing Manager owns the leasing function for the property and plays a critical role in driving occupancy traffic and overall first impressions of the community. This role is a peer to the Assistant Manager with a primary focus on leasing performance lead management tours follow-up applications and conversions. The ideal candidate is an exceptional closer who presents extremely well thrives in a fast-paced people-centric environment and is energized by getting prospective residents in the door.

This person should be highly relational polished proactive and comfortable doing the daily work required to win leases including phone outreach lead follow-up CRM discipline and consistent execution. While leasing is the core ownership area the Leasing Manager also supports administrative responsibilities resident communication and customer service as needed to help the property operate at a high level. This role supports the Property Manager and contributes meaningfully to the organizations mission culture and community-building efforts.

Duties

• Serve as the primary driver of traffic-to-lease results working daily to bring prospective residents through the door and convert interest into signed leases.
  
• Conduct exceptional property tours that showcase the community apartments lifestyle and value proposition in a compelling and professional way.
  
• Respond quickly and effectively to internet leads phone inquiries walk-ins and other prospect touchpoints.
  
• Make consistent outbound calls texts and follow-up touches to nurture leads re-engage prospects and drive tour volume.
  
• Maintain strong CRM and leasing system discipline ensuring prospect records notes follow-up tasks and leasing pipeline activity are accurate and current.
  
• Assist prospective residents through the full application and approval process ensuring a smooth high-touch customer experience.
  
• Partner with the Property Manager on leasing strategy pricing availability outreach and weekly traffic/conversion goals.
  
• Support marketing and community outreach efforts that increase awareness traffic and leasing momentum.
  
• Present the office and model experience with excellence professionalism warmth and hospitality.
  
• Provide strong customer service to current and prospective residents helping resolve questions concerns and leasing-related issues promptly and professionally.
  
• Assist with administrative tasks as needed including lease file support data entry reporting correspondence and resident communication.
  
• Support resident retention efforts by helping create a positive responsive and welcoming experience throughout the resident lifecycle.
  
• Contribute to team meetings community events and property initiatives that strengthen staff culture and resident engagement.
  
• Work closely with the Assistant Manager Property Manager and maintenance team to ensure a seamless move-in and resident experience.
  

Culture

• Embody a spirit of hospitality and professionalism making every prospect and resident feel welcomed valued and cared for.
  
• Bring energy confidence and warmth to every interaction whether in person on the phone or in writing.
  
• Listen attentively to prospects and residents and respond with empathy clarity and urgency.
  
• Help build a culture of excellence accountability and teamwork within the office and across the property.
  
• Contribute positively to team dynamic morale and collaboration.
  
• Take initiative stay hungry and pursue leasing goals with consistency and determination.
  
• Contribute to and attend morning meetings and help make them engaging and productive.
  
• Participate in and volunteer at scheduled community events.
  

Requirements

Qualifications

• Two years of experience in leasing sales hospitality customer service or property management strongly preferred.
  
• Proven ability to build rapport quickly conduct strong tours and close effectively.
  
• Excellent oral and written communication skills.
  
• Highly professional presentation and interpersonal presence.
  
• Comfortable making a high volume of outbound calls and follow-up touches each day.
  
• Strong organizational skills with attention to detail and follow-through.
  
• Proficient in Microsoft Office Google Workspace and property management or CRM software.
  
• Capable of working in a fast-paced environment and adapting to changing priorities.
  
• Positive attitude and ability to maintain composure in all situations.
  
• Strong team player with a service-oriented mindset.
  
• Proven ability to address and resolve customer concerns effectively.