Graduate Assistant CeCE eLearning Testing Center

Position Overview

The position is for a Graduate Assistant/Proctor for the eLearning Testing Center. This role supports the daily operations of the testing center while contributing to the broader success of online hybrid and self-paced online courses. The Graduate Assistant will perform computer-based and customer service-related duties in an office setting serving as a key point of contract for students and faculty members.

Typical duties may include but are not limited to proctoring exams in support of online and hybrid learning environments ensuring testing integrity adherence to institutional and departmental policies and a secure student-centered experience. The Graduate Assistant will provide exceptional customer service by assisting students responding to inquiries via phone and email and resolving technical or scheduling issues in a timely and professional manner.

In addition to proctoring the role supports administrative and operational functions such as appointment scheduling report preparation document management typing filing and phone support. The student will assist in data collection data entry data management and basic analysis to support the eLearning Testing Center and continuous improvement initiatives.

The position also includes administrative process maintenance using platforms such as Microsoft Bookings Microsoft Forms and other Microsoft 365 tools. Responsibilities may involve managing appointment workflows in Microsoft Bookings creating and maintaining forms for data collection and surveys organizing shared documentation supporting reporting dashboards and ensuring data accuracy and system efficiency. The Graduate Assistant may recommend and implement improvements to streamline administrative processes and enhance user experience.

While administrative and technical responsibilities may be involved the primary focus remains on proctoring exams that support online learning environments and data tools and contributing to the systems that enhance student success and operational excellence.

Hours per Week

Up to 25 hours per week.

College/Department Overview

The eLearning Testing Center is part of the Center for eLearning and Connected Environments (CeCE). The Center for eLearning and Connected Environments (CeCE) is committed to supporting the design development and delivery of eLearning courses at the University of Central Oklahoma. We support UCOs commitment to transformative learning through the strategic use of consulting production logistics and innovation services designed to provide high-quality flexible and student-centered learning opportunities.

Department Specific Job Functions

• This eLearning Testing Center position will provide assistance and support by proctoring computer exams and performing customer service-related duties in an office setting.
• Duties such as proctoring exams answering phones greeting visitors data entry data collection data management data analysis creating reports filing scanning documents answering questions assisting the reception area providing customer service to students faculty and staff.
• Work on special projects as needed.
• Assist in documentation of project workflows and provide testing support for internal tools.
• Collaborate with administration to solve technical challenges.
• Other duties as assigned.

Enrollment Requirements

Fall/Spring Semesters: All student employees must be enrolled at least half-time to be eligible to work any UCO student position. Half-time enrollment for fall/spring semesters is considered 5 hours for graduates and 6 hours for undergraduates. International students must be enrolled full-time to be eligible to work as a student employee. Full-time enrollment is 9 credit hours for graduates and 12 credit hours for undergraduates.

Summer Semester: Student employees working regular student positions must be enrolled in at least 3 credit hours to be eligible to work during the summer. Students not enrolled in summer classes must be enrolled in fall classes in order to work during the summer but they (and the department) will be required to pay FICA taxes. Student employees working FWSP positions must be enrolled in a minimum of 6 credit hours (if undergraduate) or 5 credit hours (if graduate) in order to work during the summer in a Federal Work Study Program position.

Enrollment Exception: If the number of credit hours needed to graduate is less than the minimum number of hours required for student employment the student must obtain a letter from their Academic Advisor (stating the number of hours needed to graduate and anticipated graduation date) and submit it to Human Resources. This pertains to both regular and Federal Work Study Program positions. Contact for more information.

Qualifications/Experience Required

• Position requires a UCO student with a bachelors degree and Graduate Student status. Preference will be given to students enrolled through the University of Central Oklahomas Graduate College in pursuit of a masters degree.
• Computer literacy is required including Microsoft Office suite.
• Ability to trouble shoot problems.
• A demonstrated willingness to learn about and sensitively work with people from various backgrounds and experiences.
• Have sensitivity of intercultural communication and good interpersonal skills.
• Organizational and prioritization skills.
• Our successful candidate will be expected to place a high importance and be able to maintain confidentiality punctuality and dependability at the job.
• Excellent organization problem solving abilities and written and verbal communication skills are needed to succeed in this role.
• We expect this graduate assistant to be able to remain calm under pressure.
• The required character traits needed would be dependability thoroughness attention to detail and initiative.
• Dedication to accuracy and excellence.
• Willingness to learn new skills.
• While a students primary function at UCO is the achievement of ones degree goals we expect your devoted time and attention to the work at hand while you are on the clock.

Knowledge/Skills/Abilities

• Clear and professional written and verbal communication skills.
• Ability to work both independently and with a team on diverse technical tasks.
• A willingness to learn various Microsoft Office 365 applications.
• A willingness to learn and troubleshoot technical systems with guidance.
• A willingness to take initiative and solve problems.
• Detail oriented.
• Dependable.
• Punctual.
• Good interpersonal skills.

Physical Demands

Reasonable accommodation in accordance with ADA requirements may be made upon request to enable individuals with disabilities to perform essential functions.

Additional Information for Applicants

Please ensure the application is complete before submission. Incomplete applications will not be reviewed.