Sr. Enterprise Account Manager

Deep Sync is seeking a proactive commercially-minded and highly organized Senior Enterprise Account Manager to lead strategy support and execution against customer roadmap and objectives.

This role is responsible for owning day-to-day operations across complex enterprise accounts including retailers financial services organizations ad tech companies and national brands while partnering closely with cross-functional teams and GTM leadership on strategy escalation retention and account growth.

In addition to ensuring strong delivery and operational excellence this individual is expected to proactively identify upsell and expansion opportunities uncover whitespace across business units surface new use-cases for Deep Syncs identity solutions and contribute meaningfully to renewal and revenue growth conversations.

These accounts are highly visible cross-functional and often complex. This role requires someone who can confidently navigate enterprise dynamics read the room in high-stakes meetings and manage strong or competing personalities internally and externally with professionalism and composure.

The Enterprise Account Manager will serve as an intermediary between customers and internal teams including Product Data Engineering Legal/Privacy Sales and Implementation. They will know when to escalate collaborate or challenge assumptions in service of account health and client outcomes.

Key Responsibilities

• Enterprise Account Execution
  • Own day-to-day execution for assigned enterprise accounts in alignment with Deep Syncs operating standards and account strategy
  • Navigate complex stakeholder environments with confidence understanding formal and informal decision-making structures
  • Execute against defined onboarding delivery and communication frameworks established in the Enterprise Account Operating Playbook
  • Maintain account hygiene documentation and artifacts to ensure consistency transparency and scalability
• Post-contract Onboarding & Handoff
  • Lead post-contract onboarding activities following formal Sales to Implementation to account handoff processes
  • Ensure clarity on scope success metrics timelines roles and dependencies at the start of each engagement
  • Partner with Implementation and engineering teams to ensure smooth onboarding and testing
• Client Communication & Account Ownership
  • Own recurring client communications including weekly and monthly calls delivery updates and working sessions
  • Demonstrate strong executive presence and the ability to read the room in meetings with senior stakeholders
  • Prepare and contribute to Quarterly Business Reviews
  • Ensure client communication standards are met including clear agendas notes action items and follow-ups
• Delivery Oversight & Account Health
  • Track delivery progress using standardized delivery trackers and account health summaries
  • Monitor performance against agreed-upon KPIs and success criteria
  • Identify delivery risks data issues or misalignment early and escalate appropriately with recommended paths forward
• Issue Management & Escalation
  • Surface issues proactively including data quality concerns match rate
  • performance privacy constraints or timeline risks
  • Navigate sensitive conversations thoughtfully balancing transparency with relationship preservation
  • Lead initial issue triage and root cause discussions
  • Support formal escalation and root cause analysis processes
• Cross-Function Coordination
  • Act as the central point of coordination between clients and internal teams including Product Engineering Legal/Privacy Sales and Implementation
  • Translate technical and identity-related concepts into clear client-ready language
  • Ensure internal teams are aligned on priorities timelines and client expectations
• Strategic Support & Growth Enablement
  • Support renewal and expansion efforts by identifying opportunities risks and client signals
  • Partner with internal teams on account planning upsell readiness and long-term roadmap discussions

• 8 years of experience in Account Management Client Services Customer Success or Technical Account Management supporting enterprise clients
• Direct experience in the identity data cloud or privacy space including identity resolution onboarding data matching measurement or clean rooms
• Experience operating within structured account frameworks or operating playbooks
• Strong understanding of enterprise client dynamics long buying cycles and complex delivery environments
• Excellent verbal and written communication skills with confidence leading client meetings and working sessions
• Highly organized with strong attention to detail documentation and follow-through
• Proven ability to be proactive surface risks early and manage execution independently

Experience:

• Bachelors degree preferred; equivalent professional experience considered
• Experience working in advertising marketing technology or data-driven media environments
• Prior experience supporting or working directly with large enterprises such as national retailers financial institutions CPG brands or large technology companies
• Background as a Technical Account Manager Solutions Consultant or in a technically adjacent client-facing role is a plus
• Familiarity with privacy frameworks consent management and enterprise data governance
• Strong collaboration communication relationship management and problem-solving skills

Location: Kirkland WA. This role requires in-office presence for the first six months. After that a hybrid schedule is availabletypically remote on Mondays and Fridays with in-office presence Tuesday through Thursday subject to manager discretion.

Compensation & Benefits

• Base Salary: $150000$166000 commensurate with experience
• On-Target Earnings (OTE): $172500$199200 (Includes 15% 20% commission based on performance)
• Flexible Time Off (FTO) and company-recognized holidays
• Comprehensive health coverage including Medical Dental Vision and HSA options
• Company-paid Life Insurance and AD&D with additional voluntary coverage available
• Short-Term and Long-Term Disability insurance
• Critical Illness and Accident insurance
• 401(k) plan with employer matching

Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Equal Opportunity Employer: Deep Sync provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Please Contact: Recruiting