CRM IT Product Owner US Oncology

The Opportunity

We are looking for a hands-on CRM Product Owner to drive the technical execution of our U.S. Oncology digital engagement this role youll be the engine room of our digital transformation focusing on the build and maintenance of a seamless data-driven experience for healthcare providers (HCPs) and patients. You will work closely with the Activation Engineering Lead to turn global platform blueprints into high-performing local solutions that ensure life-saving treatments reach the right people.

Key Responsibilities

• Hands-on Implementation: Lead the technical build-out and day-to-day optimization of Salesforce Life Science Cloud Marketing Cloud and Data Cloud.

• AI & Automation Execution: Support the deployment of Agentforce pilots to automate customer interactions and boost field force productivity.

• Omnichannel Delivery: Execute the technical strategy for omnichannel journeys ensuring Data Cloud triggers real-time personalized actions for field reps in the CRM.

• Integration Building: Develop and maintain API-first and event-driven integrations between Salesforce and oncology-specific data sources like claims and EHR feeds.

• Squad Mentorship: Lead a squad of engineers through daily Scrum/Kanban activities conducting code reviews and enforcing DevSecOps standards (CI/CD automated testing).

• Vendor Quality Control: Review technical deliverables from external partners to ensure they meet our internal architectural principles and code quality expectations.

Required Skiils & Qualifications-

Education / Experience

Bachelors Degree or equivalent experience
5 years of experience in CRM or related Customer Engagement processes.

Salesforce Expertise

Deep technical experience with Veeva CRM and/or Salesforce Life Science Cloud specifically configuring Data Cloud and Marketing Cloud.

Integration Skills

Proficiency in RESTful API design and Event-Driven Architecture (EDA) using tools like MuleSoft or Kafka.

Agile Leadership

Proven experience leading engineering squads managing technical debt and driving GitFlow and CI/CD pipelines.

Technical Influence

Ability to explain technical trade-offs to IT partners and translate business requirements into technical designs.

Preferred Skills

Emerging AI

Hands-on experience or certifications in Salesforce Agentforce or building autonomous agents using Large Language Models (LLMs) and RAG (Retrieval-Augmented Generation).

Domain Knowledge

Deep understanding of U.S. Oncology (HIPAA claims data EHR models and regulatory considerations).

Cloud Architecture

Proficiency in AWS or Azure cloud services specifically for serverless computing (Lambda/Functions) or data warehousing (Snowflake).

Vendor Management

Experience managing Managed Services or System Integrator (SI) partners to ensure code quality and adherence to architectural blueprints.

Why Join Us

You will be at the forefront of the agentic era of CRM leveraging the latest Salesforce tools to drive patient impact at scale. Youll shape the technical foundation of a modern data-driven engagement ecosystem and see your work translate directly into better outcomes for the oncology community.

Location: Gaithersburg MD

The annual base pay for this position ranges from $127000 to $ positions offer eligibility for various incentivesan opportunity to receive short-term incentive bonuses equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs paid time off (i.e. vacation holiday and leaves) as well as health dental and vision coverage in accordance with the terms of the applicable plans.

Date Posted

Closing Date

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and furtherance of that mission we welcome and consider applications from all qualified candidates regardless of their protected characteristics. If you have a disability or special need that requires accommodation please complete the corresponding section in the application form.