Account Manager

About Checkr
Checkr is building the data platform to power safe and fair decisions. Checkrs innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100000 customers including Amazon DoorDash Netflix Kimpton and Anthropic.

Were a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes CloudList and is a Y Combinator 2024 Breakthrough Company.

As anAccount Manager on Checkrs Mid-Market team you will own a book of commercial customer accounts and be directly responsible for retaining and growing revenue through renewals and expansion. You will manage the full commercial lifecycle for your accountsfrom renewal execution to identifying and closing upsell opportunitieswhile partnering closely with Customer Success Managers to ensure a unified account team approach.

This is a high-volume high-activity role. You will manage a significant number of accounts simultaneously which means success depends on your ability to prioritize ruthlessly maintain disciplined pipeline hygiene and drive commercial outcomes through data and process rather than heroics on individual deals.

What youll do:

• Own Revenue Retention & Growth. You will carry a quota tied to gross revenue retention and net expansion for your book of business. This means executing timely renewals at terms that reflect the value Checkr delivers identifying expansion opportunities within existing accounts and closing them. You will be expected to understand the unit economics of your dealsnot just top-line revenue but pricing structure volume trends and product mixand negotiate accordingly.
• Drive a High-Volume Pipeline. Your book will include a large number of accounts at various stages of their commercial lifecycle. You must maintain rigorous Salesforce hygiene accurate forecasting and timely deal progression. You will manage dozens of active renewal and expansion opportunities at any given time which requires systematic pipeline management rather than ad hoc deal tracking.
• Partner with Customer Success. You will work in a paired model with Customer Success Managers who own relationship health and value realization. Your role is to translate that customer health and engagement into commercial outcomes. When a CSM identifies an expansion opportunity or flags a risk you act on it commercially. When youre negotiating a renewal you lean on the CSMs relationship context to inform your approach.
• Negotiate on Value Not Price. Checkrs products deliver measurable improvements in speed accuracy and compliance for our customers background check programs. You will be expected to anchor commercial conversations in the ROI and business value Checkr provides rather than defaulting to discounting. You will build and present business cases that quantify value for your customers and defend pricing that reflects it.
• Surface Customer & Market Intelligence. Through your commercial conversations you will develop a frontline understanding of competitive dynamics product gaps and customer needs. You are expected to synthesize and communicate this feedback to Product and leadership in a structured actionable waynot just pass along one-off requests.

What you bring:

• 3 years of account management customer success with a commercial component or B2B SaaS sales experience managing renewals and/or expansion revenue.
• Demonstrated ability to manage a high-volume book of business; you are comfortable operating across many accounts simultaneously without losing track of details or deadlines.
• Strong command of Salesforce (or equivalent CRM) for pipeline management and forecasting. You manage your business through data not gut feel.
• Experience negotiating commercial terms grounded in value and ROI rather than just matching competitor pricing.
• Ability to partner effectively with cross-functional teams (Customer Success Support Product) to drive commercial outcomes.
• Clear concise written and verbal communication skills. You can build a business case write a deal memo and present to a customer executive.
• An A-player mindset with a strong bias for action: you raise the bar move with urgency stay resilient through ambiguity and take ownership to deliver meaningful outcomes.
• Willingness to travel up to 10% of the time.

Whats preferred but not required:

• Experience in HR technology background screening identity verification or compliance-adjacent industries.
• Familiarity with consumption-based or usage-based pricing models.
• Experience using Gong or similar conversation intelligence tools to inform deal strategy.

What youll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation and opportunity for advancement
• 100% medical dental and vision coverage
• Up to $25K reimbursement for fertility adoption and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

At Checkr we believe an in office work environment strengthens collaboration drives innovation and encourages connection. Our hub locations are Denver CO; San Francisco CA; Nashville TN; and Santiago Chile. Individuals are expected to work from the office 3 days a -office perks are provided such as lunch five times a week a commuter stipend and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.

Equal Employment Opportunities at Checkr
Checkr is committed to building the best product and company which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds including those whose histories are impacted by the justice system in accordance with local state and/or federal laws including the San Franciscos Fair Chance Ordinance.

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