APX Next Customer Advocate Manager US Remote

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

This role serves as a strategic partner to U.S. Federal Government Public Safety clients ensuring they realize the full value of the APX NEXT and APX N-Line software portfolio. As a senior member of the team the successful candidate will drive regional strategies mentor peers and bridge the gap between complex software solutions and mission-critical agency outcomes.

Core Responsibilities & Qualifications:

• Strategic Partnership: Act as the primary advocate for Federal agencies aligning software capabilities with their operational goals to ensure full product adoption and documented success.

• Relationship Management: Cultivate trust-based relationships with technical and command leadership to maximize customer sentiment retention and referenceability.

• Operational Excellence: Lead cross-functional internal teamsincluding Sales Support and Onboardingto resolve client challenges quickly and minimize churn.

• Portfolio Leadership: Manage a regional book of business with a focus on annual recurring revenue account expansion and identifying process improvements.

• Technical Advocacy: Translate public safety best practices into credible recommendations helping agencies navigate integrations and workflow optimizations.

• Professional Experience: 7 years of experience in customer advocacy project management or public safety including 2 years managing enterprise-level accounts.

• Communication & Presence: Demonstrate strong executive presence and the ability to present complex data-driven insights to high-level stakeholders.

• Adaptability: Ability to travel 35% or more and thrive in high-stakes environments while maintaining ownership of portfolio-wide outcomes.

This position is subject to working in high security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range:$90000-$100000

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

Basic Requirements

Required Skills:

• High School diploma Technical Certificate Bachelors degree or 5 years of experience in one of the following areas: Customer Advocacy Sales Engineering Public Safety or Project Management.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

• Must be able to obtain a background clearance as required by our government customers.

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Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.