Account Coordinator

Company:

Mercer

Description:

We are seeking a talented individual to join our North America Career Products Account Management team at Mercer. This role will be based in a Mercer Office location. This is a hybrid role that has a requirement of working at least three days a week in the office.

As a Account Coordinator you will be part of a team managing a book of about 1000 clients many of whom are multinational companies subscribing to our global data offerings. You will play a key role in client servicing supporting Dedicated Account Managers and ensuring smooth client communication and account management.

We will count on you to:

• Respond to client inquiries through the shared Client Engagement mailbox and handle all components of servicing client accounts
• Ensure timely submission and resolution of platform access requests
• Support sales and contract renewal tasks such as creating quotes drafting contracts for review and preparing supplementary materials as needed
• Maintain accurate records by entering opportunities and contract updates into MPower our CRM tool and conducting regular audits for data accuracy
• Assist with the invoicing process including initial review coordination with billing team and client communication
• Support Dedicated Account Managers and clients during the participation process; including user management client trainings on our tools meeting preparation reminders and audit assistance
• Communicate directly with clients mainly via email and occasionally by phone supporting the sales and renewal process without direct selling responsibilities

What you need to have:

• Bachelors degree required; Masters preferred
• 1-2 years of relevant experience
• Strong communication skills and highly organized
• Ability to thrive in a fast-paced environment
• Interest in client-facing roles
• Strong English proficiency for interaction with North American clients

What makes you stand out:

• Experience working in client servicing or account coordination roles
• Familiarity with CRM systems and sales support tools
• Flexibility to work flex shifts (e.g. 10 AM6 PM or 11 AM7 PM) to accommodate time zone differences

Why join our team:

• We help you be your best through professional development opportunities interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
• Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH) a global leader in risk reinsurance and capital people and investments and management consulting advising clients in 130 countries. With annual revenue of over $27 billion and more than 95000 colleagues Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer visit or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color veteran status (including protected veterans) or any other characteristic protected by applicable law. If you have a need that requires accommodation please let us know by contacting

Marsh is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

The applicable base salary range for this role is $59000 to $118000.

The base pay offered will be determined on factors such as experience skills training location certifications education and any applicable minimum wage requirements. Decisions will be determined on a case-by-case addition to the base salary this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits tuition assistance 401K savings and other retirement programs as well as employee assistance programs.