Quality Assurance Supervisor
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a proactive QA Supervisor to lead the implementation of high-impact quality assurance programs and initiatives across our operational this role you will ensure our teams meet performance excellence maintain process compliance and consistently deliver high-quality results. As a key leader you will scale our training and quality frameworks to support organizational growth while coaching associates to reach their full potential.
Key Responsibilities
Quality & Performance: Oversee QA audits and identify performance trends to implement corrective actions and drive continuous improvement.
Coaching & Feedback: Provide actionable coaching to associates and managers to elevate service standards and reduce operational errors.
Cross-Site Scalability: Act as a subject matter expert across multiple locations aligning processes and sharing best practices to ensure consistency.
Reporting & Analytics: Track training effectiveness and QA outcomes using data-driven dashboards to provide strategic recommendations to management.
Team Mentorship: Guide and inspire training and QA staff fostering a culture of excellence motivation and professional growth.
Continuous Improvement: Identify opportunities to optimize internal and client-facing processes ensuring measurable improvements in efficiency and accuracy.
Requirements
Proven Experience: 35 years of progressive experience in quality assurance and operations within a BPO or customer-service environment.
Leadership Impact: Demonstrated ability to lead QA programs and training initiatives for distributed or multi-location teams.
Expert Facilitation: Strong coaching presentation and interpersonal skills with a knack for engaging learners.
Analytical Mindset: Proficient in using metrics and reporting tools to drive performance optimization.
Adaptability: Highly organized and capable of managing shifting priorities in a fast-paced environment.
Educational Background: Bachelors degree in a relevant field.
Working Conditions:
Full-time position with occasional overtime during peak seasons.
Must be willing to work onsite in Makati City or BGC Taguig City
Must be willing to work in a rotating shift
Required Skills:
Proven Experience: 35 years of progressive experience in training quality or operations ideally within a BPO or client-service environment. Leadership Impact: Demonstrated ability to lead QA programs and training initiatives for distributed or multi-location teams. Expert Facilitation: Strong coaching presentation and interpersonal skills with a knack for engaging learners. Analytical Mindset: Proficient in using metrics and reporting tools to drive performance optimization. Adaptability: Highly organized and capable of managing shifting priorities in a fast-paced environment. Educational Background: Bachelors degree in a relevant field. Working Conditions: Full-time position with occasional overtime during peak seasons. Must be willing to work onsite in Makati City or BGC Taguig City Must be willing to work in a rotating shift Why Join Us Opportunity to lead and scale training initiatives in a growing dynamic company. A supportive work environment that values integrity accountability and service excellence. A platform to champion continuous improvement and make a tangible impact on operational success.
