Senior Application SupportAutomation Engineer

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

As a Senior Application Support/Automation Engineer within Fiservs Core Acquiring Engineering organization part of the Global Business Solutions (Payment Acceptance) business you will play a critical role in ensuring the stability performance and availability of missioncritical payment platforms.

These platforms support authorization clearing and settlement for credit debit check and prepaid transactions processing millions of transactions per day with peak volumes exceeding 4000 transactions per second while maintaining millisecondlevel response times for some of the largest merchants in the United States.

In this role you will serve as a senior technical escalation point within the Production Support organization providing deep application expertise operational leadership during incidents and proactive improvements to monitoring alerting and automation. You will work closely with engineering command center merchant support and external partners to ensure resilient observable and continuously improving production environments.

This position is ideal for a seasoned production support professional who thrives in highavailability environments enjoys solving complex systemlevel problems and is energized by modernizing operations through observability automation and emerging AIassisted capabilities.

This role will be a mix of application support and automation development. You will write automation scripts and utilities (Python PowerShell and/or Bash) for operational tasks such as log analysis data extraction health checks configuration validation and report addition you will explore and help pilot emerging AI-assisted operational capabilities (e.g. natural-language summaries knowledge base querying pattern recognition) as tooling and governance mature.

What youll do:

• Provide Level II / advanced application support for core acquiring and payment authorization platforms acting as a senior escalation point for complex production issues.
• Own endtoend troubleshooting of applicationwide and merchantspecific incidents from detection and impact assessment through resolution and validation.
• Participate in and help lead a 24x7 oncall rotation supporting scheduled changes highseverity incidents and platform events across gateway and backend systems.
• Drive incident response bridges ensuring strong technical leadership clear communication and effective coordination across engineering operations and merchant support teams.
• Leverage observability platforms (e.g. Splunk Dynatrace) to analyze logs metrics and traces identify root causes and assess customer and transaction impact.
• Actively contribute to alert tuning and signal quality reducing noise improving actionable alerts and strengthening early detection of production issues.
• Develop and maintain deep expertise in supported platforms data flows and dependencies serving as a trusted subject matter expert for the organization.
• Partner with engineering and product teams to support production readiness change validation and postincident followups.
• Contribute to operational maturity initiatives including automation runbook improvements and AIassisted operational tooling with a mindset of continuous improvement.
• Communicate complex technical concepts clearly and effectively to Merchant Representatives Incident Managers Product Owners and senior technical stakeholders.

Experience youll need to have:

• 6 years of experience in technical production support application support or site reliabilityadjacent roles supporting complex highavailability systems.
• 6 years of handson experience supporting Windowsbased application environments with a solid understanding of full application stacks.
• 6 years of experience using observability and monitoring tools such as Splunk and/or Dynatrace including log analysis metric interpretation and alert evaluation.
• 2 years of experience writing automation scripts and utilities (Python PowerShell and/or Bash) for operational and support tasks.
• 1 years of experience working with AI-assisted operational systems (LLMs) for service improvement and automation.
• Proven ability to participate in a 24x7 oncall rotation responding effectively to incidents during nights weekends and holidays as required.
• Bachelors degree in Computer Science Engineering or a related field or an equivalent combination of education professional experience or military service.

Experience that would be great to have:

• Experience supporting payment processing acquiring or financial services platforms in a regulated highvolume environment.
• Working knowledge of networking and infrastructure concepts including LAN/WAN firewalls Windows servers SQL and POS integrations.
• Experience supporting applications across Windows and/or Linux/AIX environments.
• Familiarity with PCI-DSS requirements and secure handling of sensitive payment data.
• Experience with CI/CD pipelines and production deployment practices (Jenkins GitHub Actions GitLab CI or equivalent) and strong Git discipline (branching reviews).
• Experience building internal web portals (React/Angular or equivalent) with structured forms validation and backend API integration.
• Exposure to cloud platforms (AWS or Azure) for hosting applications and services.
• Exposure to AI/LLM service integration via REST APIs and interest in governed responsible operational use-cases.

Important information about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.
• This is a full-time direct-hire position and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal state and/or local government contractors. Should this position support a Federal Government contract now or in the future the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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