Network Operations Engineer

We are UMG the Universal Music Group. We are the worlds leading music everything we do we are committed to artistry innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music music publishing merchandising and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters and we produce distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

We are seeking a Network Operations Engineer to join our IT Operations Team and support the stability security and performance of the UMG Global Network. This role focuses on hands-on network operations troubleshooting and continuous improvement across a large-scale enterprise environment.

The ideal candidate has solid experience supporting enterprise networking environments is skilled in troubleshooting and incident response and can communicate effectively with both technical teams and business stakeholders. This role is well-suited for someone who is technically strong and looking to continue growing within a global organization.

Job Functions

Network Operations & Incident Response

• Monitor troubleshoot and resolve network incidents across WAN/LAN data center cloud and remote access environments.
• Participate in incident response efforts including root cause analysis and service restoration.
• Escalate complex issues appropriately and collaborate with senior engineers when needed.
• Contribute to improvements in monitoring alerting and operational processes.

Network Support & Optimization

• Support day-to-day operations of global WAN/LAN networks cloud networking and remote connectivity solutions.
• Assist with firewall VPN and network security troubleshooting and configuration.
• Ensure network configurations align with established standards and best practices.
• Perform routine maintenance patching and upgrades following defined procedures.

Project & Implementation Support

• Collaborate with network engineering and architecture teams on projects and initiatives.
• Assist in the implementation of network services upgrades and site deployments.
• Support automation and operational efficiency efforts where applicable.

Documentation & Performance

• Maintain network documentation diagrams and operational runbooks.
• Support network performance monitoring and reporting.
• Assist in maintaining network reliability redundancy and compliance with security standards.

Collaboration & Team Support

• Work closely with cross-functional IT teams vendors and global partners.
• Share knowledge and contribute to team best practices.
• Participate in on-call rotation and provide after-hours support as needed.

Job Requirements

Essential

• 36 years of experience supporting enterprise WAN/LAN environments.
• Cisco Certification (CCNA or CCNP preferred).
• Solid understanding of networking fundamentals: routing/switching VPNs firewalls DNS and network performance.
• Experience with at least one major cloud platform (AWS Azure or GCP).
• Familiarity with network monitoring and troubleshooting tools.
• Basic experience or exposure to automation (Python Ansible Terraform or similar).
• Strong problem-solving skills and ability to troubleshoot network issues.
• Effective communication skills with both technical and non-technical stakeholders.

Preferred

• Bachelors degree in Computer Science Engineering or related field (or equivalent experience).
• Exposure to Infrastructure-as-Code or automation practices.
• ITIL Foundation Certification is a plus.

Perks Playlist:

Join an entrepreneurial global organization where authenticity boldness creativity connection drive and insight arent just valuestheyre how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical dental and vision coverage

• Including 100% coverage for out-patient in-network mental health services

• Fertility coverage for eligible medical plan participants

• Wellbeing reimbursements for fitness classes spa treatments meal services travel and so much more (up to $720/year)

• Student Loan Repayment Assistance and Tuition Reimbursement

• 401(k) with 100% immediate vesting on the first 5% of your contributions plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:

• Flexible Paid Time Off (PTO) for exempt employees

• 3-weeks PTO for non-exempt employees

• 2-weeks paid Winter Break

• 10 Company Holidays (including Juneteenth and Wellbeing Day)

• Summer Fridays (between Memorial Day and Labor Day)

• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama Arizona Georgia Mississippi North Carolina South Carolina Tennessee and Utah.

Please note UMG is not enrolled in E-Verify in California and New York and cannot support employment of candidates whose employer must enroll in E-Verify for example candidates on STEM-OPT.

For more information please click on the following links.

E-Verify Participation Poster:English / Spanish

E-Verify Right to Work Poster:EnglishSpanish

Job Category:

Salary Range:

The actual base salary offered depends on a variety of factors which may include as applicable the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.