Account Coordinator

Jet Support Services

Job Location:

Chicago, IL - USA

Monthly Salary: $ 65000 - 70000

Posted on: 9 days ago

Vacancies: 1 Vacancy

Job Summary

About JSSI

Founded in 1989 and headquartered in Chicago Jet Support Services Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines airframes and auxiliary power units (APUs) across more than 300 different aircraft makes and models helping owners and operators stabilize maintenance budgets maximize aircraft availability and protect asset value throughout the lifecycle of ownership.JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams Traxxall maintenance tracking software Parts & Engines Conklin aircraft cost and performance data and Aviation Capital asset-based financing solutions. Together these offerings support owners operators and maintenance providers with integrated tools spanning ownership and maintenance planning execution and financial management.With more than 6500 aircraft supported through programs and software platforms JSSI leverages its unique independence unmatched scale and data-driven insight to deliver customized solutions and support models aligned to the interests of each client regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR Genstar Capital and Blackstone. Learn more at .

Position Summary:

The Account Coordinator plays a key role in supporting JSSIs Client Services team by ensuring seamless support for the customer and department operations. This Account Coordinator is responsible for assisting with contract administration data management client inquiries and day-to-day operational department tasks. The Account Coordinator works closely with the Client Relationship Managers (CRMs) and the Operations Lead to enhance overall efficiency and provide a superior client experience.

Location: This position can be based in either JSSIs office in Chicago IL.

Essential Duties and Responsibilities:

Support CRMs in managing client accounts by handling administrative tasks related to contract management reporting and documentation.
Assist new clients during the onboarding process by helping with registration on the MyJSSI customer portal and ensuring timely submission of the initial flight hour report.
Monitor and track client reporting obligations ensuring accuracy and timely submissions.
Respond to routine client inquiries regarding payments account updates customer portal CS live chat and ensuring emails and calls to the CS general line are routed to appropriate CRM or JSSI contact.
Collaborate with internal teams including Accounting and Credit & Collections to track outstanding payments and assist in collections reporting.
Maintain and update client records in CRM systems (e.g. Salesforce) and internal databases.
Generate accurate reports to support operational efficiencies and customer service initiatives. The reports will be shared with the CS leadership team.
Support contract renewals and transfers by coordinating with CRMs and Contracts Specialists.
Assist with special projects and process improvements to enhance customer service delivery.
Perform other responsibilities as assigned.

Desired Credentials:

Bachelors degree preferred or equivalent experience in customer service account management or administrative support.
Minimum of 2 years of experience in a customer-facing or support role preferably in aviation financial services or a related industry.
Strong attention to detail and ability to manage multiple tasks simultaneously.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite and CRM software (Salesforce preferred).
Ability to work independently in a fast-paced environment while maintaining a high level of organization.
Positive attitude strong work ethic and ability to collaborate effectively with cross-functional teams.

At JSSI we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.

For this role the annual base pay generally ranges from $65000 to $70000 with the final offer determined by variable factors including but not limited to market location job-specific knowledge skills education and addition your total rewards package may include an annual discretionary bonus plan incentive or sales bonus plan or other form of additional compensation based on your role.

Additionally for full-time employees based in the USA Canada or the Philippines we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical dental vision retirement savings programs among others starting day one of employment. For a full overview of our offerings visit the JSSI Benefits Page on our company website.

JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristic protected by law.

JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.

Required Experience:

About JSSIFounded in 1989 and headquartered in Chicago Jet Support Services Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines airframes and auxiliary power units (APUs) across more than 300 diff...