CustomerTechnical Support Representative(3) 18823
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Job Location:
Cape Town - South Africa
Monthly Salary:
$ 1500 - 2500
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Customer/Technical Support Representative
Working Hours: Monday to Friday 3:30 PM 11:00 PM PST; The shift during the training for the first 30 days will be 8:00 AM 4:30 PM PST
Salary Range:$1500 $2500/month(higher end of the budget if technical depth is strong)
About the company:
The brand that makes fun toys like paddle boards skateboards and bikes is now adding electric bikes to the mix.
About the Role:
Were looking to hire a new support representative with strong experience working with physical products.Some kind of technical background would be a big plusespecially if they have hands-on experience with bike components e-bike systems or general mechanical/electrical troubleshooting.
- Handle inbound customer support (email chat possibly phone)
Troubleshoot:
Bike assembly issues
E-bike power/connectivity issues
Mechanical & technical questions
Read between the lines of customer issues
Escalate complex cases when needed
Partner closely with Amanda (CS Manager)
HARD SKILLS REQUIRED
Customer service experience (technical products preferred)
Strong troubleshooting / diagnostic thinking
Ability to explain technical concepts clearly to non-technical users
Comfortable learning product documentation & SOPs
Strong written and spoken English
SOFT SKILLS REQUIRED
Critical thinker (non-scripted support)
Calm under pressure
Empathetic communicator
Curious problem-solver mindset
Willingness to learn product deeply
IDEAL BACKGROUND (BONUS)
Cycling / e-bike experience (bonus not mandatory)
Technical support (appliances electronics hardware etc.)
Experience working with US customers
Required Experience:
Unclear Seniority
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
