Dispute Operations Supervisor

Conduents Dispute Operations team is seeking a dedicated Supervisor to provide day-to-day leadership and oversight to a team of Dispute Operation Analysts.

This role partners closely with another established Supervisor to ensure consistent guidance regulatory compliance and unified team performance. The Supervisor will help drive a one-team culture focused on preventing fraud and delivering exceptional service to cardholders.

Responsibilities

Supervise Dispute Operations Analysts: Oversee the daily activities case handling and performance of Dispute Operations Analysts to ensure efficient investigation workflows and high-quality customer interactions.

Drive Operational Excellence: Achieve and maintain KPI targetsincluding investigation quality productivity accuracy and compliance metrics.

Provide Coaching and Development: Deliver timely 1:1 coaching performance feedback and skill development to support analyst growth and enhance investigative effectiveness.

Ensure Compliance & Process Adherence: Monitor adherence to fraud investigation procedures regulatory requirements and internal policies; promptly communicate updates or changes to the team.

Support Workforce Readiness: Coordinate training opportunities identify skill gaps and recommend development initiatives to strengthen team capabilities.

Promote Collaboration: Partner with peer Supervisor to ensure alignment consistency in expectations and seamless communication across all sub-teams.

Champion Continuous Improvement: Assess investigation trends identify process enhancements and contribute to best-practice solutions that improve operational efficiency.

Requirements

• High school diploma.

• 2 years of supervisory experience in a call center or fraud operations environment.

• Demonstrated ability to coach mentor evaluate and motivate employees.

• Adaptability and flexibility to meet evolving business and client needs.

• Strong organizational skills with the ability to analyze information and make sound decisions.

• Excellent communication problem-solving and customer service skills.

• Proficiency in Microsoft 365 applications including Word Excel Outlook and Teams.

Preferred

• Strong working knowledge of fraud processes investigative procedures and general contact center policies.

Flexible Working

At Conduent we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role you can expect the following working conditions:

Remote work: Work in a way that allows you to work from home and have time onsite when needed to connect with other team members and business leaders.

Working For You

Perks and rewards designed for you:

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your familys needs and start on the first day of employment.

Retirement Savings: We will support you as you save for your future.

Employee Discounts: We offer you access to a vast selection of global national and local discounts on merchandise services travel and more.

Career Growth Opportunities: We help you thrive so together we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.

Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.

Great Work Environment: We are proud of our award-winning culture and the recognition weve received for our diversity efforts.

Join Us

At Conduent we are one team one mission. We understand that our success is directly related to the success of our associates.

We strive to create a culture where you can:

• Bring your authentic self to work.
• Grow and thrive both personally and professionally.
• Make a difference with our clients in our communities and with the millions of people we support.

When you join Conduent you are engaged in creating the future - both our companys and your own. With more than 60000 associates across 24 countries we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $42427 - $55100.