Sr Manager Enterprise Applications

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later having pioneered an industry. And were just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized actionable insights aimed at solving important health challenges. To continue what weve started: Improving human health.

We are driven by thousands of ambitious passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening serving with integrity thinking big and being dependable. Weve already changed millions of lives and were ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. Well get there by constantly reinventing unique biosensing-technology experiences. Though weve come a long way from our small company days our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:
The Senior Manager Enterprise Applications provides strategic and operational leadership for Dexcoms enterprise platforms that support customer engagement order management and service operations. This role is accountable for mission-critical systems including Salesforce CRM (Sales Service Experience Clouds) Genesys Contact Center and Fluent Order Management System (OMS) ensuring these platforms are scalable secure and fully integrated to meet business needs. As a strategic partner to senior Business Operations Commercial Technical Support and IT leaders the Senior Manager translates business needs into technology solutions that drive measurable Dexcoms fast-growing environment with competing priorities this leader must effectively manage stakeholder expectations and maintain focus on high-impact initiatives. Given Dexcoms role as a medical device company the Senior Manager also ensures all enterprise solutions comply with healthcare and data regulations (e.g. HIPAA GDPR Sunshine Act GxP). (This role is primarily U.S.-focused with a dotted-line responsibility for global alignment of enterprise application strategy.)

Where you come in:
Enterprise Platform Ownership: Own end-to-end lifecycle management of Salesforce Genesys and Fluent OMS platforms ensuring continuous improvement and alignment with business requirements.
Strategy & Roadmap: Define and execute a multi-year platform roadmap that supports Dexcoms growth. Prioritize enhancements and new features to maximize business value and scalability.
Systems Integration & Data Quality: Ensure reliable system integrations and high-quality data flow across all platforms. Maintain robust data governance so that customer and order data is consistent accurate and accessible for analytics.
Delivery & Governance: Lead backlog prioritization and agile release planning. Monitor KPIs SLAs and system performance to achieve high uptime and fast issue resolution. Oversee vendor relationships and ensure external partners meet delivery and quality expectations.
Vendor Management & Budgeting: Manage relationships with external vendors and system integrators including contract negotiation performance tracking and service level enforcement. Oversee platform-related budgets forecasts and cost optimization initiatives. Ensure alignment of financial planning with strategic priorities and maintain accountability for spend against budget.
Stakeholder Engagement: Partner with senior leaders in Commercial Technical Support Operations and IT to identify improvement opportunities and address pain points. Balance speed and quality while managing stakeholder expectations and coordinating competing priorities in a high-growth environment.
Risk Security & Compliance: Ensure audit readiness strong security controls and regulatory compliance (e.g. HIPAA GDPR Sunshine Act GxP). Maintain platform stability through proactive risk management change control and disaster recovery planning.
Emerging Technology Enablement: Drive the adoption of agentic AI workflows and intelligent automation within enterprise applications. Collaborate with AI and data teams to integrate AI-driven virtual agents and automation into CRM and contact center platforms to enhance customer interactions streamline processes and improve decision-making.

People & Leadership
Team Leadership: Build lead and inspire a high-performing team of internal application specialists and external system integrators. Foster clear accountability and a strong sense of mission within the team.
Mentorship & Development: Coach and develop managers and senior engineers to ensure technical excellence effective delivery practices and ownership of outcomes. Encourage knowledge sharing and skill development in both functional and technical domains.
Culture & Collaboration: Promote a culture of data-driven decision making innovation and continuous improvement. Lead by example in cross-functional collaboration ensuring that IT and business teams work closely together to deliver successful technology solutions.

What makes you successful:
Hands-on experience with CRM Contact Center or OMS platforms (e.g. Salesforce Genesys Fluent OMS).
Proven ability to lead high-visibility cross-functional programs that deliver measurable business outcomes.
Strong communication prioritization and stakeholder management skills.
Demonstrated technical depth with the ability to engage in architecture configuration and integration decisions.

Preferred Qualifications
Industry & Scale: Experience in global regulated or high-availability environments (e.g. healthcare medical device or other compliance-driven industries HIPAA GDPR Sunshine Act GxP).
Systems & Data Expertise: Familiarity with systems integration data governance analytics/BI or process automation (including AI-driven automation) to enhance enterprise application value.
Certifications & Methodologies: Relevant professional certifications (e.g. Salesforce certifications) and knowledge of best-practice frameworks (Agile/Scrum ITIL). Experience with change management or business process re-engineering is a plus.

Success Measures / Key Performance Indicators (KPIs)
Platform Reliability: High platform uptime performance and reliability (meeting or exceeding SLAs) for Salesforce Genesys and OMS ensuring uninterrupted support for business operations.
Delivery Predictability: Consistent on-time delivery of platform enhancements and projects according to the roadmap with effective management of scope and budget.
Business Outcomes: Tangible improvements in key business metrics e.g. better customer experience (CX) scores increased sales or support productivity reduced costs and shorter cycle times attributable to platform enhancements.
Stakeholder Satisfaction & Adoption: Strong satisfaction among business stakeholders due to transparent communication and expectation management. High end-user adoption and utilization of new platform features and AI-driven tools reflecting the solutions value and ease of use.

What youll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.

• A full and comprehensive benefits program.

• Growth opportunities on a global scale.

• Access to career development through in-house learning programs and/or qualified tuition reimbursement.

• An exciting and innovative industry-leading organization committed to our employees customers and the communities we serve.

Travel Required:
0-5%

Experience and Education Requirements:

• Typically requires a Bachelors degree in a technical discipline with 13 years of industry experience

• 5-8 years of previous people management experience

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may at its discretion assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin or protected veteran status and will not be discriminated against on the basis of disability. Dexcoms AAP may be viewed upon request by contacting Talent Acquisition at

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact Dexcom Talent Acquisition at

Meritain an Aetna Company creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files please click on the URL provided: all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

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