RN Nurse Help Line (Casual)

Gillette Childrens is seeking a Casual RN for our Nurse Help Line team. The ideal candidate must be available to work for a minimum of 3 open 8-hour shifts per month or a minimum of 24 hours per month (if open shifts are available); Monday-Friday during department hours: 7:00am - 9:30pm with at least one or more of these being the following: Monday shift Friday shift closing shift or weekend shift (weekend hours are 7:00am-5:30pm). Holiday coverage required on a rotating basis from 8am to 4:30pm. Current RN License required. Minimum of 3 years of RN experience. This is a remote opportunity;however the selected candidate must reside in Minnesota or Wisconsin and have the ability to work onsite in St. Paul MN as needed.

Purpose of position

The Nurse Help Line RN administers family-centered nursing care to patients advise patients on health maintenance and disease prevention and/or provide skilled assistance in navigation of the health care system as appropriate to the developmental cultural emotional and medical surgical or rehabilitative needs of the patient and their families. This position will provide a centralized Gillette communication center to patients providers and staff who are on-call other care sites and community resources.

Specific duties are determined by the work setting and/or the patient population served; however in all positions at Gillette serving patients with challenging and complex conditions requires a concentration of specialized staff able to work in highly coordinated teams. We organize care around each patients condition which requires staff at multiple levels and across many departments to exhibit exceptional teamwork qualities including communicating efficiently and effectively and adopting the behaviors required for high functioning integrated teams.

Compensation & Benefits Information

The hourly wage for this opportunity is $39.86-$68.13. Pay is dependent on several factors including relevant work experience education certification & licensure and internal equity.

Core Responsibilities and Duties

Patient Care Delivers patient care over the telephone which optimizes the patients health status and outcomes through the use of the nursing process.

• Demonstrates thorough assessments.
• Creates individualized plans of care that are evidence-based.
• Successfully implements interventions.
• Effectively prioritizes.
• Evaluates patient care based on desired outcomes.
• Communicates patient-related nursing data and information to enhance active and informed decision making by patients families nurse colleagues and other healthcare providers.
• Effectively triages patient/family/caregiver calls based on urgency and acuity of symptoms concern or diagnosis.
• Collaborates with providers and other members of the health care team in the care of patients.
• Reference the medical record for patient information documentation of patient visits procedures and care provided and to review the plan of care.
• Completes timely document all interactions with patients and providers when medical direction is given

Family Centered Care - Provides nursing care and health education reflecting specific patient family cultural and community needs.

• Identifies the learning needs of the population served.
• Implements an effective teaching plan.
• Employs strategies to promote health in a safe environment.
• Seeks opportunity to evaluate effectiveness of health education as culturally and developmentally appropriate.
• Adapts to staffing and department workflow needs based on patient care needs and availability of staff and services.

Autonomous Practice Exercises independent judgment that influences care and demonstrates understanding of potential clinical implications.

• Supervises delegates and provides care based on the abilities and limitations of care personnel and patient acuity.
• Identifies and incorporates evidence based improvements into own daily work.

Procedures and Policies Identifies interprets and implements organizational policies and procedures according to regulations professional and community standards.

• Protects the confidentiality of personal health information.

Active Engagement Actively represents the department in committees task forces unit activities or other work groups and disseminates information and decisions to colleagues and peers using the Engaged Professional Practice Model.

• Ensures accountability through the use of dashboards and promote transparency through reporting of near misses and medical errors.
• This includes attending a minimum of 75% of department staff meetings.
• Demonstrates meaningful contributions to the productivity of the professional environment of the department.
• Supports work of Clinical Shared Governance initiatives.

Professional Development and Quality Improvement.

• Personal Improvement Maintains professional competence by pursuing opportunities for continuous learning.
• Process Improvement Identifies and applies basic research methods in a continuous quality improvement approach.
• Education Pursues own professional growth and contributes to the growth of others.
• Communication Engages in honest and appropriate communication with others.
• Goals - Demonstrates progress toward or completion of existing goals.
• Performs chart audits and review as needed for Quality Improvement compliance and metrics.

Qualifications

Required

• Current Registered Nurse (RN) license through the MN Board of Nursing.
• Documentation of completion of a professional nursing program (RN program).
• Minimum of 3 years of experience.

Preferred

• Bachelors degree in nursing or other healthcare related field.
• Current certification in CPR-BLS for Health Care Providers by the American Heart Association. Nursing Specialty Certification relevant to the position.

Knowledge Skills and Abilities

• Must be interested in working with people with short term or long-term disabilities that begin in childhood.
• Demonstrated consistent quality customer service skills.
• Demonstrated strength in communication skills including listening verbal and written are essential to provide care by phone.
• Demonstrated critical thinking skills.
• Basic keyboarding and computer skills
• Able to multitask and prioritize.
• Able to complete accurate thorough specialty-based assessments.
• Physically able to work hours required and meet physical demands of the position.

At Gillette Childrens we foster a culture where every team member feels a sense of belonging and purpose. We are dedicated to building an environment where all feel welcomed respected and supported. Our values are embedded at the heart of our culture. We act first from love embrace the bigger picture and work side-by-side with our patientsfamilies and colleagues to help every child create their own story. Together we work to ensure patients of all backgrounds and abilities reach their full potential.

Gillette Childrens is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individuals race color creed sex religion national origin age disability marital status familial status genetic information status with regard to public assistance sexual orientation or gender identity military status or any other class protected by federal state or local laws.

Gillette Childrens is a global beacon of care for patients with brain bone and movement conditions that start in childhood. Our research treatment and supportive technologies enable every child to lead a full life defined by their dreams not their diagnoses.

To learn more about working at Gillette Childrens please visit Childrens participates in the U.S. Department of Homeland Security (DHS) E-Verify program which is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. If E-Verify cannot confirm that you are authorized to work Gillette will give you written instructions and an opportunity to contact DHS or the Social Security Administration (SSA) to resolve the issue before Gillette takes any further action. Please visit for further details regarding E-Verify.

Required Experience:

IC