Store Operations Analyst

This position will be responsible for assisting the Sr. Manager of Store Operations with daily management and strategic execution of retail store functions. The position will include analyzing data to support store operations and developing reporting as needed. Strong analytics written and verbal communication project and time management skills and the ability to communicate with all levels of the organization are necessary. Role includes a wide variety of responsibilities and requires the Analyst to multi-task and be flexible with changing business and team priorities.

Job Functions

• Create and/or manage reporting including Omni AP/OPS Sales Performance Cash Office and miscellaneous store reporting.
• Analyze data and information to identify business opportunities; report to management on key findings and assessments.

• Support finance team with Store Cash Office process and reporting needs.

• Assist with management of capital and expense budgets.

• Own store operations equipment procurement capital requests and manage process through delivery and invoice payment.

• Support store signage system needs.
• Support relationship between Amazon and stores for supplies purchases.

• Manage team email inbox with expectation of responding within 24 business hours with a solution or facilitating to correct person.

• Support delivery of operations communication to the store teams by using Belk Connect (Zipline system) and other communication tools.

• Manage special projects and other duties as assigned.

• Be an effective bridge from stores and corporate providing feedback to all levels of the organization.

• Provide a high level of service to store and corporate business partners via phone email Teams calls and other presentations.

• All employees are expected to be in compliance with government and corporate laws rules regulations policies and procedures.

Education / Experience Requirements:
Please select from below the expected Contribution Level for this role

Position Contribution Level:

Intermediate Level

Preferred Education & Experience:

• Bachelors degree and/or equivalent years of experience.

• 2 or more years of applicable experience.

• Specific work or project experience: Retail store management experience or related customer service experience. Experience querying a database and aggregation into a summarized format.

• Industry experience: Retail Operations Customer Service.
• Experience presenting process information and business results to a wide audience including corporate and store business partners and leadership.

Knowledge / Skills Requirements:
EX: Proficient in Excel and Access; able to type X words a minute; understanding of retail store operations

Knowledge & Skills

• Knowledge of retail store operations.

• Proficient in MS Office applications and PC skills with particular attention to Microsoft Excel and other department specific applications (Snowflake).

• Proven focus on the customer.

• Ability to use independent judgment and be trusted with confidential information.

• Takes responsibility for own learning and development must be a self-starter and resourceful.

• Strong writing grammar punctuation proof-reading and editing skills with previous experience developing written materials in Microsoft Word and PowerPoint.
• Strong interpersonal skills to work with different management levels.
• Strong business acumen.

• Ability to build relationships across all business units at all levels of the company.

• Strong organizational problem solving and planning skills.

• Ability to manage and prioritize multiple projects and pay attention to details.

• Ability to work in a fast-paced environment. Exhibits a high sense of urgency and is results oriented with ability to manage conflicting priorities.

• Ability to learn and master new systems and processes quickly.

• Ability to turn complex information and ideas into logical easy-to-follow steps.

• Ability to master complex issues and processes outside immediate area of expertise.

Physical Requirements:
Describe any physical requirements of job. EX: ability to stand for majority of work day; ability to communicate clearly in English; ability to lift up to 50 lbs. above shoulder level etc.

• Ability to operate standard phone computer calculator and other business machines.

• Ability to sit walk or stand for brief to extended periods of time walk stores to observe/complete select processes and tasks.
• Ability to travel single or multiple days once a month to corporate office/stores during high peak retail holidays and inventory.

• Ability to perform some lifting (25-50 lbs.)

Reporting Relationships:
Enter the Position Title of the supervisor and the Position Title(s) of those supervised (enter Direct Reports if multiple roles / enter N/A if no direct reports)

Supervisor

Sr. Manager of Store Operations

Supervises

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Text Editor

We are an Equal Opportunity Employer:
Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race color age sex gender identity sexual orientation hair style hair texture religion marital status pregnancy national origin/ancestry citizenship physical/mental disability genetic information military/veteran status or any other basis prohibited by law.

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