AM-CM (Medical Chargeback)

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Assistant Manager Transaction
This process supports the Customer Service Delivery operations of the Wealth Management & insurance arm. Youre responsible to look after the transaction processing from account originations to payments
Further it relates to credit card fraud operations including chargeback fraud detecting customer service support through mail and phone.
Responsibilities
Leading day to day operations and taking care of process metrics
Proactive approach in recognizing emerging trends like potential frauds accuracy staffing challenges and fix them
Identify process anomalies and get those fixed
Drive efficiency in teams in tune of 10-15% every year.
Should be able to communicate efficient with client and the Process management on issues related to the subject
Provide Critical VOC / observations or bring up patterns to the business in case of any anomalies.
Drive the digital agenda in the business.
Developing next generation of people leaders
Resource should have ability to work and operate in a high volume and timeline environment to meet Service Level Agreements & customer demands.
Proven ability to work with customers and efficient communicating anomalies
Qualifications
Minimum qualifications
B. Com / BBA / Economic Hons
Good communication facilitation and social skills required.
Excellent analytical skills MIS understanding should be able to work on PowerPoint presentations
Flexibility to quickly shift priorities multi-task and prioritize simultaneous requirements in fast paced environment and lead all to completion
Preferred qualifications
Post-Graduation
Customer service experience
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.