General Manager, UK
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Job Summary
Hims & Hers is the leading health and wellness platform on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable accessible and personal from diagnosis to treatment to delivery. No two people are the same so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions were making better health outcomes easier to achieve.
Hims & Hers is a public company traded on the NYSE under the ticker symbol HIMS. To learn more about the brand and offerings you can visit and . For information on the companys outstanding benefits culture and its talent-first flexible/remote work approach see below and visit the Role: The Director of Operations/General Manager will be based in London UK and will report into the VP of International Operations. The General Manager will be responsible for the day-to-day operation of both our Pharmacy and Fulfillment Operations as well as the long-term scalability of the London location to support our growing business needs. Most personnel in the facility as well will roll up under the purview of the General Manager. This role will also be responsible for partnering and cross functionally leading network support staff for all investments functionality enhancements and business changes that are relevant to the London operation staff and facility. You Will: The General Manager will have full responsibility for the P&L performance of the London operation and facility. Specifically both variable and fixed costs. The General Manager will be responsible for all staff personnel interactions and overall facility culture within the London facility. The General Manager will be responsible for hiring and developing all operational staff that will scale the facility and talent to support our business growth and initiatives. The General Manager is essentially responsible for the day-to-day operational flow to ensure the facility operates at budget meets daily customer demand is a safe environment and operates with high quality standards. Responsible for a successful Pharmacy Fulfillment and Compounding operation. Involved in scaling both process flows and technology needs that allow the London facility to meet or exceed the short-term and long-term requirements from the business. Partner closely with the VP of Pharmacy Fulfilment VP of Pharmacy Enablement VP of Growth Director of Customer Success and relevant technical partners. Provide guidance and strategy to the VP of International Operations Institute a continuous improvement environment through partnership with staff and support teams and by implementing methodologies such as Kaizen Gemba and Six Sigma Responsible for escalating critical business needs and risk through the organizational chain. Responsible for driving and nurturing a culture of collaboration professionalism and resourcefulness at the London operation You Have: Bachelors Degree in operations supply chain or a relevant field required or equivalent experience 7-10 years of experience in leading and operating production fulfillment strategy and personnel management in a fast-paced mail-order pharmacy or Retail Ecommerce environment Comfortable working in a fluid and ambiguous environment while managing fluctuating priorities. Has experience in managing Capital Investments of 20M annualized. Strong communication skills with the ability to influence and drive internal & external decisions. Experience in leading staff at a size greater than 50 employees. Our Benefits: Offering competitive benefits are a top priority for our company; we are extremely proud of the benefits we are able to offer to employees. Some of the benefits our team members are able to enjoy include: A dynamic open & honest culture of collaborative co-workers where diverse perspectives are welcome & valued Competitive pay Potential equity compensation Flexible PTO Holidays observances Quarterly Mental Health Days We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics wellness and a strong sense of belonging. If youre excited about this role we encourage you to applyeven if youre not sure if your background or experience is a perfect match. Hims considers all qualified applicants for employment including applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance the California Fair Chance Act and any similar state or local fair chance laws. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability please contact us at and describe the needed accommodation. Your privacy is important to us and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status including disability. Please do not send resumes to this email address. To learn more about how we collect use retain and disclose Personal Information please visit ourGlobal Candidate Privacy Statement. Required Experience: Director
About Company
Hims is a one-stop telehealth service for men's wellness and care, providing treatment options for hair loss, ED & more.
