Academic Success Coach SSOC

Campus

OSU-Oklahoma City

Contact Name & Email

Abbey Hardin

Work Schedule

Monday through Friday 8:00am-5:00pm with occasional evenings and weekends.

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$17.92 - $18.64 Hourly

Special Instructions to Applicants

For full consideration please include a resume cover letter and contact information for three professional references.

About this Position

The Academic Success Coach works with faculty and staff to facilitate and support the curricular and co-curricular development and retention of OSU-Oklahoma City students. The Academic Success Coach provides academic support services via individual and small group meetings workshops and classroom presentations with the goal of helping students develop and implement strategies to succeed academically.

Required Qualifications

• Bachelors (degree must be conferred on or before agreed upon start date)
  • Minimum of two years work experience providing customer service problem solving and effective communication with diverse constituents.
  • Minimum of two years teaching training or success coaching experience.

Skills Proficiencies and/or Knowledge:

• Knowledge of and ability to follow college policies and procedures.
• Knowledge of educational tutoring principles practices techniques and theory.
• Knowledge of student success initiative development and implementation.
• Knowledge of student resources referrals and services.
• Skill in listening to issues synthesizing information and reaching sound conclusions.
• Skill in presenting ideas and concepts orally and in writing to a diverse audience and adapting communication style to that audience.
• Ability to network effectively to forge strong stakeholder relationships that maximize retention efforts.
• Ability to relate to a diverse population and to maintain composure when faced with difficult situations.
• Ability to multi-task and organize prioritize and follow multiple projects and tasks through to completion with an attention to detail.
• Ability to analyze problems identify solutions and take appropriate action resolve problems using independent judgment and decision-making processes.
• Ability to handle multiple tasks and prioritize effectively with a high degree of accuracy and attention to detail.
• Strong interpersonal skills and ability to communicate diplomatically clearly and effectively both verbally and in writing to exchange information give/receive instructions and respond to inquiries appropriately with all students faculty staff and community partners.
• High degree of initiative to work independently and collaborate in a team environment.
• Demonstrated knowledge of office technologies including but not limited to office computers fax machines scanners internet Microsoft Office (Word Excel Access PowerPoint Outlook).
• Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism.
• Demonstrated history of ethical and professional behavior.

Preferred Qualifications

• Bachelors
  • Bachelors degree in education social work or human services or a bachelors degree with relevant experience assisting high school students college students or adult learners.
  • Experience providing instruction success coaching or counseling to adult learners.

Working Conditions:

• Must be able to work flexible hours to include some nights and weekends.
• Work will be performed in an office environment with a significant amount of public contact in person by telephone via email and various communication platforms.

Physical Requirements:

• Duties require extended periods of sitting talking and listening.
• Duties require extensive use of computers telephone and other office equipment.
• Requires possible lifting of up to 25 lbs. (If an object weights more than 45 lbs. OSU-Oklahoma City requires this to be a two-person lift).

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodation.