Manager, Operations
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Job Location:
Concord, CA - USA
Monthly Salary:
$ 105000 - 120000
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
WHO WE ARE:
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in peoples lives every day. For more than 15 years it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today it provides caregiving services to more than 16000 clients and employs more than 16000 caregivers. By putting people first striving for excellence and investing in purposeful innovation 24 Hour Home Care redefines what it means to care. Learn more at.
At Team 24 were driven by one purpose to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.
WHO YOU ARE:
You are apassionate and performance-driventeam player eager to take on a key role in our companys growth. You embody Team 24s Care & Compete Principles and Competencies:
In the spirit ofOwn(ing) It With Courage we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience:24 Hour Home Care: Glassdoor Page
Sound interestingRead on for more details!
THE ROLE:
The Manager Operations oversees day-to-day operations for a single branch or local market ensuring consistent execution of service delivery staffing readiness and customer support. This role is responsible for translating established processes into reliable local execution managing frontline teams and maintaining operational discipline. The Manager drives timely service initiation resolves operational issues and ensures the branch operates efficiently within a high-volume service-oriented environment.
Primary Responsibilities
- Lead daily branch operations ensuring consistent execution of workflows service delivery and operational routines
- Coordinate staffing readiness onboarding progress and scheduling to support timely service starts and coverage needs
- Monitor referral-to-start processes ensuring timely follow-up task completion and progression of new client services
- Oversee customer service interactions resolving escalations and ensuring timely accurate communication and documentation
- Supervise and develop frontline staff setting priorities monitoring performance and reinforcing accountability
- Identify and resolve operational issues escalating risks and driving solutions to maintain service continuity
- Maintain accurate documentation and operational tracking to support compliance and performance visibility
This is a hybrid position coming into the Concord office 3x per week.
WHAT YOU BRING TO THE TABLE:
Qualifications
- 35 years of experience in operations staffing scheduling customer service or care delivery environments
- Experience managing day-to-day operations for a branch site or local market preferred
- Experience supervising frontline teams in a fast-paced service-oriented environment
- Familiarity with onboarding workflows scheduling coordination and service delivery operations
- Experience in healthcare home care disability services or similar regulated environments preferred
- Proficiency in Microsoft Office; experience with CRM or workflow systems preferred
- Ability to travel up to 25%
Skills
- Operational execution and workflow management
- Staffing coordination and scheduling readiness
- Customer service and escalation resolution
- Team supervision and performance management
- Problem-solving and decision-making
- Communication and cross-functional coordination
- Time management and task prioritization
- Accountability and attention to detail
WHAT WE BRING TO THE TABLE:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation. Additionally 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review should criminal history have a direct adverse and negative relationship 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point 24 Hour Home Care will review the prospective hires written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
- By Email:
- By Web: Phone:
For California applicants: by applying for this position you acknowledge and consent to the collection use and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
The expected California Pay Range for this position:
$105000 - $120000 USD
Required Experience:
Manager
