Manager, Bare Metal Support Engineering

What Youll Do:

The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless reliable and high-performance experience. This team supports the infrastructure that powers the AI revolutionworking across data centers hardware systems and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development.

About the Role:

As a Manager of Bare Metal Support Engineering youll be at the center of ensuring our dedicated infrastructure remains stable reliable and performant. Youll lead daily support operations triage incidents drive escalations and ensure that hardware is monitored maintained and delivered effectively for our clients. Youll oversee a team of experienced Systems Operations Engineers and help build a new team focused on our Bare Metal support model. This role balances tactical execution with operational maturity working cross-functionally with engineering product and infrastructure teams to scale processes as we grow.

In this role you will:

• Lead a skilled team responsible for maintaining and optimizing physical infrastructure across multiple client environments.
• Build develop and lead a dedicated Infrastructure Support team focused on supporting key infrastructure handling escalations and ensuring smooth hardware operations.
• Oversee the resolution of infrastructure-related incidents escalation management and collaborate with internal teams to deliver effective solutions.
• Improve support processes to enhance efficiency and reduce downtime ensuring the infrastructure meets client expectations.
• Work closely with product infrastructure and other teams to ensure seamless delivery of infrastructure resources.
• Manage client communication during escalations and issue resolution to ensure transparency and client satisfaction.
• Mentor team members developing their skills to manage and maintain critical infrastructure effectively.

Who You Are

• 5 years of experience leading teams responsible for infrastructure support data center operations or physical compute environments.
• Hands-on experience with Linux system administration and command-line tools.
• Familiarity with hardware-level diagnostics troubleshooting and replacement (servers power cabling etc.).
• Experience working with high-performance rack-scale hardware including CPU and GPU-based compute nodes.
• Understanding of GPU infrastructure (e.g. NVIDIA A100/H100s PCIe/NVLink liquid cooling) or a demonstrated ability to quickly learn and adapt to HPC environments.
• Proven track record in incident and escalation management with direct ownership of client or production-impacting issues.
• Experience managing ticket-based workflows (Jira Zendesk etc.) in a high-urgency technical environment.
• Comfortable interpreting and acting on metrics (MTTR SLOs backlog ticket trends) to drive operational improvements.
• Skilled in managing scheduling shift coverage and team logistics in 24/7 or hybrid support models.
• Travel up to 30% annually

Preferred:

• Experience managing infrastructure support teams in high-growth or rapidly evolving environments.
• Proven ability to develop and implement operational processes that scale with business needs.
• Strong familiarity with server and GPU hardware lifecycle management: deployment maintenance thermal/power concerns RMA coordination and decommissioning.
• Demonstrated success in coaching and growing technical teams through training mentorship and performance development.
• Skilled in both developing and interpreting metrics to drive accountability continuous improvement and executive visibility.
• Familiarity with AI/ML workloads cluster utilization patterns or the infrastructure needs of GPU-heavy clients is a plus.

Wondering if youre a good fit We believe in investing in our people and value candidates who can bring their own diversified experiences to our teams even if you arent a 100% skill or experience match. Here are a few qualities weve found compatible with our team. If some of this describes you wed love to talk.

• Have a track record of improving infrastructure reliability through clear processes and team accountability.
• Think critically about how to scale operations without overengineering.
• Care about delivering for customersbut know when to hold the line to protect the team and long-term goals.
• Communicate clearly especially under pressure.
• Are comfortable getting close to the work but know when to step back and lead.
• Thrive in fast-paced environments where priorities can shift quickly.

The base salary range for this role is 103000 to 137000 GBP. The starting salary will be determined based on job-related knowledge skills experience and market location. We strive for both market alignment and internal equity when determining addition to base salary our total rewards package includes a discretionary bonus equity awards and a comprehensive benefits program (all based on eligibility).

To fulfil our obligation to protect client data successful applicants offered employment with CoreWeave will be required to complete a basic criminal record check conducted in compliance with GDPR. Employment offers are conditional upon receiving satisfactory check results

What We Offer

In addition to a competitive salary we offer a variety of benefits to support your needs including:

• Family-level Medical Insurance
• Family-level Dental Insurance
• Generous Pension Contribution
• Life Assurance at 4x Salary
• Critical Illness Cover
• Employee Assistance Programme
• Tuition Reimbursement
• Work culture focused on innovative disruption

Benefits may vary by location.

Our Workplace

While we prioritize a hybrid work environment remote work may be considered for candidates located more than 30 miles from an office based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration

CoreWeave is an equal opportunity employer committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information.

CoreWeave does not accept speculative CVs. Any unsolicited CVs received will be treated as the property of CoreWeave and your Terms & Conditions associated with the use of CVs will be considered null and void.

Any unsolicited CVs sent by your company to us that is to say in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy will be considered by us to be a free gift leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidates services and will in no way establish any prior claim by your company to representation of that candidate should the candidates details also be submitted by any other party.

Export Control Compliance

This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information applicant must either be (A) a U.S. person defined as a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (green card holder) (iii) refugee under 8 U.S.C. 1157 or (iv) asylee under 8 U.S.C. 1158 (B) eligible to access the export controlled information without a required export authorization or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may for legitimate business reasons decline to pursue any export licensing process.

Updated privacy notice - UK and EU Job Applications

When you apply to a job on this site the personal data contained in your application will be collected by CoreWeave UK Ltd. (Controller) which is located at

Phosphor (6th Floor) 133 Park Street London SE1 9EA

and can be contacted by emailing . Controllers data protection officer can be contacted at . Your personal data will be processed for the purposes of managing Controllers recruitment related activities which include setting up and conducting interviews and tests for applicants evaluating and assessing the results thereto and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of (i) Regulation (EU) 2016/679 (General Data Protection Regulation (GDPR) and (ii) the GDPR as it forms part of the laws of the UK (UK GDPR) as necessary for the purposes of the legitimate interests pursued by the Controller which are the solicitation evaluation and selection of applicants for employment. Your personal data will be shared with Greenhouse Software Inc. a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controllers behalf. With respect to transfers originating from the UK or the European Economic Area (EEA) to a country outside the UK or the EEA we implement the appropriate transfer mechanism(s) and other appropriate solutions to address cross-border transfers as required by applicable law. You may request a copy of the suitable mechanisms we have in place by contacting us at

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Where permitted by applicable law we may also retain your personal data for a limited period after the recruitment process ends in order to consider you for future job opportunities respond to legal claims or comply with record-keeping obligations. Under the GDPR and the UK GDPR you have the right to request access to your personal data to request that your personal data be rectified or erased and to request that processing of your personal data be restricted. You also have the right to data addition you may lodge a complaint with the relevant supervisory authority: (i) A list of Europes data protection authorities can be found here; and (ii) for the UK this is the Information Commissioners Office.

For additional information please see our .