Sr. Account Receivables Representative

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:

As a Sr. Accounts Receivable Representative you will collect and manage outstanding merchant receivables while delivering a consistent and professional experience. You will partner with merchants internal operations and finance teams to resolve delinquencies negotiate payment arrangements and ensure accurate account documentation. Your work helps protect revenue reduce credit risk and support healthy merchant relationships.

What youll do:

• Contact merchants by telephone in a call center environment manually or using an automatic telephone dialing system to address outstanding accounts.

• Collect on past-due merchant accounts in compliance with applicable regulations and internal performance standards to meet or exceed individual and departmental goals.

• Establish rapport with merchants address objections and negotiate appropriate payment arrangements to resolve delinquent balances.

• Document all conversations agreements and actions in the designated tracking system or database with clear accurate and timely notes.

• Confirm payment arrangements with merchants and clearly communicate next steps before completing each call.

• Support special projects and initiatives related to collections accounts receivable processes or system enhancements as assigned.

• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 3 years of experience in customer service in a collections call center sales or similar high-volume contact environment.

• Experience using computer systems and multiple applications simultaneously to research accounts document actions and provide accurate information to clients.

• Strong verbal communication skills with a professional telephone manner to effectively communicate with business owners and other merchant contacts.

• Knowledge of applicable collections regulations or the ability to learn and apply regulatory requirements to daily work.

• Demonstrated record of strong job stability and reliable performance in prior roles.

• High school diploma or equivalent or equivalent combination of education related experience and/or military experience.

Experience that would be great to have:

• Experience in payment processor collections bank collections credit card collections mortgage collections medical collections or commercial collections.

• Experience meeting or exceeding defined collections metrics such as right-party contacts promises to pay and dollars collected.

• Experience working with dialer systems or automated call distribution tools.

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

• This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted Canada work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Extended Health Care and Vision Benefits

• Dental Benefits

• Basic Life Insurance

• Optional Life Insurance

• Accidental Death & Dismemberment (AD&D)

• Optional Accidental Death & Dismemberment (AD&D)

• Short-Term Disability (STD)

• Long-Term Disability (LTD)

• Registered Retirement Savings Plan (RRSP)

• Non-registered Savings Plan (NREG)

• Employee Stock Purchase Plans (ESPP)

• Paid Sick Time Program

• Recharge and Refuel (R&R)

• Employee Assistance Program (EAP)

• Fuel Your Life Wellness Program

• Living Proof Recognition Program

Salary Range:

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.