Senior Technical Analyst

Baxter

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profile Job Location:

Raleigh, WV - USA

profile Yearly Salary: $ 80000 - 110000
Posted on: Yesterday
Vacancies: 1 Vacancy

Job Summary

This is whereyour work makes a difference.

At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today tomorrow and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together our community is driven by a culture of courage trust and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations and we hold each other accountable for delivering exceptional results.

Here you will find more than just a jobyou will find purpose and pride.

Your Role:

The Senior Technical Analyst will be responsible for onsite management of Care Communications Solutions as outlined below. This position will work closely with the assigned hospital and Baxter teams in order to provide best in class service to our users.

Baxter offers cutting edge mobile communication strategies to the countrys top healthcare providers. Our products support continuous efforts to improve patient care and increase caregiver productivity using the latest mobile devices.

This is a full-time onsite role in Orange County California.

What youll be doing:

  • Develop deep expertise in the Care Communications solution including technical architecture product offerings and support processes
  • Serve as the primary onsite subject matter expert for the assigned hospital supporting adoption satisfaction retention and renewal
  • Build and maintain strong longterm relationships with end users and key stakeholders acting as a trusted partner and escalation point per SLA
  • Support Care Communications deployments through coordination communication provisioning and collaboration with crossfunctional teams
  • Provide multichannel technical support and troubleshooting (onsite phone email IM) including issue replication log review and documentation
  • Administer system and device management including the Web Admin portal directories and smartphone MDM processes
  • Track trend and resolve issues while identifying process improvements and best practices to reduce escalations
  • Deliver training support upgrades and testing and assist with additional Voalte projects as needed including required travel during onboarding

What youll bring:

  • Bachelors degree and/or 3 years of equivalent combination of education and applicable work experience in healthcare or IT within a customer-facing role.
  • Must possess excellent interpersonal and communication skills and be comfortable working with frontline nursing physicians and point of care support services staff.
  • Must have experience supporting and troubleshooting computer hardware and software in healthcare preferably with nursing point-of-care solutions.
  • General knowledge of systems integration workflow capabilities requirements and protocols.
  • General knowledge of wireless communication systems and protocols.
  • Must possess adequate organizational skills to determine workload priorities and schedules with a service-oriented mindset.
  • Self-driven and proactive in determining areas of need for increase satisfaction.

We understand compensation is an important factor as you consider the next step in your career. At Baxter we are committed to equitable pay for all employees and we strive to be more transparent with our pay practices. The estimated base salary for this position is $80000to $110000annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors all of which are subject to change. Individual pay is based on upon location skills and expertise experience and other relevant factors. For questions about this our pay philosophy and available benefits please speak to the recruiter if you decide to apply and are selected for an interview.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one as well as insurance coverage for basic life accident short-term and long-term disability and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP) with the ability to purchase company stock at a discount and the 401(k) Retirement Savings Plan (RSP) with options for employee contributions and company matching. We also offer Flexible Spending Accounts educational assistance programs and time-off benefits such as paid holidays paid time off ranging from 20 to 35 days based on length of service family and medical leaves of absence and paid parental leave. Additional benefits include commuting benefits the Employee Discount Program the Employee Assistance Program (EAP) and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our additional information regarding Baxter US Benefits please speak with your recruiter or visit our Benefits site: Benefits Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.


Required Experience:

Senior IC

This is whereyour work makes a difference.At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater ...
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Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected ... View more

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