Senior AI Technical Program Manager (US Remote)
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Job Location:
Boston, NH - USA
Yearly Salary:
$ 180000 - 230000
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Technical Program Manager AI
Department: Business Operations
Location: Care Lumen Remote (US Only)
Employment Type: Full-time Employee
Reports to: Senior Director of Business Operations
Salary Range: $180000 - $230000
Bonus (if applicable): Eligible for annual performance bonus of 15%
Scope
The Technical Program Manager AI is a purpose-built role for Care Lumens next phase of growth one where artificial intelligence is not a feature its a strategic capability woven into how we build operate and deliver. A senior individual contributor reporting to the Senior Director of Business Operations this role is responsible for driving the end-to-end execution of AI initiatives across the organization: from embedding AI capabilities into our existing platform to bringing net-new AI-powered products to life.
This role sits at the intersection of machine learning product engineering and business operations. You will be the person who makes AI initiatives actually ship translating ambitious ideas into grounded execution plans aligning cross-functional teams around a shared plan and managing the unique complexity that comes with building and deploying AI systems in a regulated high-stakes healthcare environment.
On the integration side youll drive programs that embed AI features intelligent automation predictive insights NLP clinical decision support and more into Care Lumens existing platform. These programs require deep collaboration with product managers ML engineers data scientists and clinical subject matter experts to ensure AI capabilities are technically sound clinically appropriate and operationally ready.
On the product side youll support the development of standalone AI-driven products when the opportunity arises owning program structure from discovery through launch and ensuring that cross-functional dependencies (data infrastructure compliance go-to-market) are managed with rigor.
This is a rare opportunity for someone who understands how AI is actually built has the program management discipline to drive complex work to delivery and has the credibility to lead without authority across a high-performing technical organization. If youve lived the challenges of AI program delivery the model iteration cycles the data readiness blockers the responsible AI considerations and you want to do it at a company where the mission genuinely matters we want to talk to you.
On the product side youll support the development of standalone AI-driven products when the opportunity arises owning program structure from discovery through launch and ensuring that cross-functional dependencies (data infrastructure compliance go-to-market) are managed with rigor.
This is a rare opportunity for someone who understands how AI is actually built has the program management discipline to drive complex work to delivery and has the credibility to lead without authority across a high-performing technical organization. If youve lived the challenges of AI program delivery the model iteration cycles the data readiness blockers the responsible AI considerations and you want to do it at a company where the mission genuinely matters we want to talk to you.
Key Responsibilities
- Own end-to-end program management for Care Lumens AI initiatives spanning AI feature integration into existing products and the development of standalone AI-powered solutions from discovery and planning through deployment and post-launch iteration
- Drive cross-functional alignment across product management ML engineering data science software engineering clinical operations legal/compliance business partners and customer success teams ensuring everyone is working toward the same outcomes with clear accountability
- Develop and maintain AI program plans that account for the unique delivery dynamics of AI development including data acquisition and readiness model training and evaluation cycles A/B testing and staged rollout strategies
- Identify and actively manage risks specific to AI programs: data quality issues model performance gaps regulatory and compliance considerations (including HIPAA AI governance and clinical validation requirements) and integration complexity
- Establish and maintain AI program governance: decision logs project plans risk registers change management documentation and stakeholder reporting that keeps leadership informed and compliant
- Partner with product and ML/data engineering teams to assess data infrastructure readiness for AI workloads surfacing gaps early and driving resolution before they become delivery blockers
- Coordinate responsible AI practices across programs ensuring that bias evaluation explainability and clinical/ethical review are built into delivery processes not bolted on at the end
- Build out AI program management frameworks playbooks and best practices that can scale as Care Lumens AI portfolio grows
- Act as a strategic thought partner to product and engineering leadership on prioritization sequencing and resourcing of AI initiatives across the org
Skills Knowledge & Expertise
- 510 years of experience in a Technical Program Manager or equivalent role with at least 3 years directly managing AI ML or data science programs from initiation through production deployment
- Hands-on familiarity with the AI/ML development lifecycle including data preparation model training and evaluation experimentation frameworks deployment pipelines and monitoring sufficient to identify risks ask the right questions and keep teams unblocked
- Demonstrated ability to manage complex multi-team programs where no single team owns the full outcome driving alignment and accountability across engineering data science product and business stakeholders
- Experience navigating the unique delivery challenges of AI programs: non-deterministic timelines model iteration cycles data dependencies and the gap between prototype performance and production readiness
- Strong command of program management fundamentals: dependency management risk tracking milestone planning and executive-level status reporting
- Excellent communicator that can distill technical complexity into crisp credible narratives for both product teams engineering teams and senior leadership and equally able to translate business strategy into technical scope
- Proficiency with program/project management tools (Jira Notion Confluence Smartsheet or equivalent)
- Familiarity with responsible AI principles: bias and fairness evaluation model explainability audit trails and the regulatory considerations that apply when AI is used in high-stakes decision-making environments
- Bachelors degree in Computer Science Engineering Data Science or a related technical field or equivalent practical experience
Preferred
- Experience in healthcare technology digital health or managed care markets.
- Understanding of health plan payer or clinical operations buyer dynamics.
- Working knowledge of HIPAA and relevant AI governance frameworks
- Experience shipping AI features to production users at scale including rollout strategies such as shadow mode staged deployment and model monitoring in live environments
- Familiarity with modern AI/ML stacks: LLMs RAG architectures NLP pipelines vector databases or clinical NLP tooling
- Experience in a high-growth Series AC stage company where AI infrastructure and delivery processes are being built from the ground up
Compensation & Benefits
Compensation & Benefits
The expected total cash compensation for this role is market-driven with an expected starting salary of $180000 - $230000 with up to a 15% bonus. Salary is ultimately determined based on a candidates skills expertise and experience.
Care Lumen offers a robust and comprehensive benefits package including:
- Remote-first environment with company provided computer
- Thirteen paid holidays per year (average)
- Medical dental and vision coverage with multiple levels of coverage
- HSA FSA and Dependent Care accounts
- Short-term and Long-term disability
- Life and accidental death insurance
- Discounted voluntary benefits such as additional life insurance
- Employee Assistance Program
- Paid Parental Leave
- Flexible vacation time
- 401(k) with employer matching and immediate vesting
Offers are contingent upon successful completion of a background screening. Background screenings will be conducted in compliance with applicable laws and will not be initiated without your consent.
Care Lumen is an equal opportunity employer committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other legally protected status.
We are committed to providing reasonable accommodations to qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at .
About Care Lumen
Care Lumen is transforming healthcare by connecting people care and dataso that every decision leads to better outcomes. We empower care teams with a unified platform that delivers intelligent real-time insights streamlined workflows and stronger collaboration across clinical operational and administrative domains.
Our vision is bold: to reimagine how care is delivered by unifying clinical operations and unlocking insights that improve lives. We believe in the power of great people and purposeful technologyand with all of us aligned around a common goal our potential grows even stronger. Were building for impact today and evolving through innovation tomorrow.
Were a remote-first company that values flexibility autonomy and results over hours logged. Were guided by values that push us to excel stay curious and take smart risks. The best solutions come from teams that listen learn and build together. And were focused on outcomes that matternot just for our clients but for the people they serve.
Process What to Expect
Our hiring process typically includes:
- Applied
- Recruiter Interview
- Hiring Manager Interview
- Second Hiring Manager Interview
- Panel Interview
- Second Panel Interview
- Offer
- Background Check
- Hired Welcome to Care Lumen!
Required Experience:
Manager
About Company
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