Sr Director GM, Asset Management Services, IES

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Job Description

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Thermo Fisher Scientific is seeking a strategic commercially grounded enterprise leader for the role of Senior Director and General Manager of Asset Management Services (AMS).

(AMS) is Thermo Fisher Scientifics global platform for helping the worlds largest pharma and biotech companies run their laboratories more effectively. We provide end-to-end management of laboratory instruments across their lifecycle from installation and maintenance to data-driven insights that guide smarter decisions to accelerate drug development timelines quality and scientific breakthroughs.

Reporting directly to the President of the Instruments and Enterprise Services Division (IES) this role is a key member of the Division Leadership Team. The successful candidate will lead a global team of 5 directors overseeing a total organization of approximately 200 colleagues. This role is accountable for commercial outcomes service delivery and capability development to support a transition toward a more scalable data- and digital insight-enabled operating model. The role supports a large pharma customer base operating in complex global and highly regulated environments requiring consistent execution compliance and delivery of measurable value.

How you will make an impact:

Business Operational Excellence & Financial Acumen

• Own P&L accountability for a $300M revenue business balancing revenue margin and cost management.

• Oversee growth retention and performance across Pharma-heavy customer base across 150 global sites and 400K assets.

• Define and execute business priorities aligned to broader IES and Thermo Fisher strategy

• Establish performance management through clear KPIs operating rhythms data quality governance and effective use of analytics in decision-making.

• Align ways of working across regions and functions (Commercial Operations Data Digital GBS)

Customer Experience & Growth Enablement

• Partner with corporate accounts and other businesses to position offerings as part of the full customer value proposition. Leverage Thermo Fishers strong market position as an OEM-aligned multi-vendor asset management provider.

• Manage customer relationships ensuring customer allegiance through product/service delivery support and effective communication.

• Ensure seamless collaboration across service operations product management and customer care to accelerate issue resolution and value delivery.

• Ensure digital and data capabilities are integrated into operations and customer engagement

People Leadership & Culture

• Lead and develop a global team of 5 directors and indirectly manage an organization of 200 colleagues.

• Build and inspire a high-performing customer-centric organization with a strong sense of ownership collaboration and accountability.

• Coordinate across global functions including Commercial Operations Data & Insights Digital Product and Global Business Services (GBS)

How will you get there

Education & Experience:

• Bachelors degree required; advanced degree (MBA or MSc) preferred.

• Significant experience in a senior leadership role within a complex matrixed industrial or life sciences or pharmaceutical services industry

• Strong financial acumen with experience managing multi-million-dollar P&L forecasting and operational efficiency programs.

• Commercial experience with enterprise customers ideally within pharma or similar sectors

• Deep understanding of laboratory customer needs across pharma biotech academia and industrial markets.

• Proven ability to lead integrated service and sales teams across globally across multi-site operations

• Demonstrated track record in driving profitable growth particularly through market expansion and sales enablement.

• Exposure to transformation digital enablement or operating model improvement initiatives

• Familiarity with regulated environments (e.g. GxP) preferred

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:

• A choice of national medical and dental plans and a national vision plan including health incentive programs

• Employee assistance and family support programs including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy

• Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan

• Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits please visit: Experience:

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