Senior Manager, Revenue and Billing

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtimes software is used today in over 150000 locations across 100 countries by the worlds top restaurant and foodservice operators. Customers including Chipotle Culvers Dominos Dunkin Five Guys and P.F. Changs rely on our top-ranked platform which now includes Zenput to manage inventory staff scheduling learning and development food safety operational tasks and audits.

About the role

The Senior Manager Revenue and Billing will be responsible for overseeing the entire billing function within our organization. This role involves managing a team developing and implementing billing strategies ensuring accurate and timely invoicing and collection of invoices. The ideal candidate will have a strong background in billing operations and team leadership.

What youll do as a Senior Manager Revenue and Billing

• Billing Operations: Manage the entire billing process for 5000 customers ensuring timely and accurate invoicing for both recurring SaaS subscriptions and one-off hardware sales.
• Revenue Recognition: Own the month-end and quarter-end revenue close process preparing and reviewing journal entries account reconciliations and revenue analytics.
• ASC 606 Compliance: Ensure all software and hardware revenue is recognized accurately under ASC 606 guidelines managing multiple performance obligations and complex deal structures.
• Collections Management: Oversee the accounts receivable process implementing strategies to reduce Days Sales Outstanding (DSO) minimize bad debt and optimize cash flow.
• Systems Management: Act as the subject matter expert for revenue systems ensuring seamless data flow and process automation between Salesforce (CRM) NetSuite (ERP) and Maxio.
• Cross-Functional Partnership: Collaborate tightly with Sales Legal and Deal Desk teams to review non-standard contracts and advise on the revenue accounting implications of various deal structures.
• Process Improvement: Identify bottlenecks in the order-to-cash process and implement scalable solutions to accommodate future revenue growth.

What were looking for

• Strong understanding of high-volume billing systems and processes with a proven track record of managing invoicing and collections for an active base of 5000 customers demonstrating the ability to drive process improvements
• Proficiency with ERPs and CRMs (e.g. NetSuite and Salesforce) demonstrating the ability to drive the implementation and optimization of billing technologies to support rapid growth and high transactional volume
• Proven ability to lead and develop distributed or remote teams of billing and collections professionals to successfully manage large-scale accounts at an enterprise volume
• Strong communication and interpersonal skills with the ability to collaborate effectively with Finance Sales and Customer Success to resolve complex billing issues at scale

Nice to haves

• Experience in PowerBI or similar tools
• Experience in Microsoft Office especially Excel
• Experience in AR automation tools (Maxio Tesorio HighRadius Quadient)
• Knowledge of ASC Revenue 606

Education and Experience

• Bachelors degree in Finance Accounting Business Administration or related field; MBA preferred
• 6 years of experience in billing operations with at least 4 years in a leadership role

Essential Physical & Mental Requirements

• Prolonged periods of sitting at a desk
• Prolonged periods of typing and working at a computer
• Ability to listen and speak over the phone or Zoom calls
• High level of mental concentration and focus

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Compensation

The annual base compensation range for this position is $140000 - $175000. The reasonably estimated total cash compensation range for this full-time position is $157500 $201250.

Actual compensation is based on factors unique to each candidate including but not limited to: job-related skills qualifications education experience and location. Crunchtime has a location-based compensation system so someone doing the same job in a different city might have a different pay range.

Accessibility Accommodation Statement

Crunchtime complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact

Equal Employment Opportunity Statement

At Crunchtime we are an equal opportunity employer. We do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression national origin age disability veteran status or any other characteristic.

We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company we believe that our diverse employee population enriches our work environment.

Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you dont meet all the qualifications because we believe unique experiences and perspectives make us a stronger team.