About Coupe Health

Healthcare today is complicated and confusing. Coupe Health changes that. Coupe delivers a different healthcare experience one that is streamlined and simplified saving our members time and money. At Coupe we are passionate about transforming healthcare. Come join our team.

The Impact You Will Have

As Product Owner for Digital Experience you will own the product strategy and delivery for Coupes member portal employer admin console and partner-facing digital experiences. These are the primary touchpoints where members find care understand their benefits and manage their healthcare finances and where employers and partners configure monitor and support their populations. Your work will directly drive member digital activation and engagement reduce operational burden on Health Valet and Operations teams and enable Coupe to scale without proportional headcount growth. Working closely with Engineering Design and Operations you will translate member needs and business objectives into a prioritized roadmap that delivers measurable outcomes. This role sits at the intersection of member experience operational efficiency and platform scalability making it critical to Coupes ability to win in the Alternative Health Plan market.

Your Responsibilities

Product Strategy & Roadmap

• Develop a deep understanding of customer and business goals and processes to inform product priorities and improvement recommendations.

• Develop strong relationships and regularly communicate with product stakeholders and customers to shape the product strategy and surface and prioritize needs.

• In partnership with Solution Lead the Product Owner will lead product strategy planning and life cycle management efforts.

• Relationship building and collaboration skills across diverse and matrixed stakeholders and customers.

• Articulate translate and communicate the vision and strategy effectively to key stakeholders and team members

• Define and drive business priorities and deliverables in alignment with business scope and in alignment to the strategy

• Provide the what and why for the team e.g. overall product strategy

• Bring a data-driven approach to decision making including allocating funds and developing and tracking Objectives & Key Results (OKRs) that drive product success

• Demonstrated success in defining and building products.

Product Planning

• Act as voice of the end-user. Proactively seek customer feedback to learn and better understand their needs and requirements and ensure end-to-end delivery features

• Work with the Scrum-master to establish product roadmaps and release plans that satisfy requirements and achieve business outcomes

• Continuously monitor and evaluate performance and proactively champion product improvements

• Determine internal and contract/external resources and skills required for the product team to deliver on the product roadmap any resource needs should be managements role

• Manage investment decision making and finances for the product taking a return-on-investment approach to increasing the value while minimizing product costs.

• Collaborate with Capability Management and Architecture team to ensure delivery is aligned to address capability gaps and aligns to enterprise technical architecture

• Share information about the teams output and priorities with other Product Owners and stakeholders to ensure alignment across the organization

• Serve as product manager for multiple related products.

Product Delivery Product Operations & Product Performance

• Create artifacts as appropriate including business case documentation scope documentation and process flows.

• Support delivery teams as they develop test and deploy solutions.

• Define and clearly communicate acceptance criteria for output based on business requirements and customer needs

• Review delivery team output to ensure requirements are correctly interpreted; define and execute test cases.

• Optimize the flow of value through the multi-team Agile environment and progress towards objectives goals and commitments while removing impediments resolving conflicts and managing risks and issues

• Foster an innovative inclusive and diverse team environment promoting positive team culture encouraging collaboration and self-organization

• Make trade-off decisions to balance product quality cost and delivery timelines as needed

• Engage with functional discipline Leads with regards to resourcing and functional expertise required in teams

• Responsible for business readiness; understand the impact of change and define the approach to manage adoption and resistance to change

• Increase adoption and consumption of product capabilities.

Required Skills and Experience

• 7 years of product management or project management experience

• Experience with Payer to Provider contract management

• Experience with Provider network strategies

• Experience with Provider and/or customer relationship

• Experience with managing analytics projects and or products

• Expertise in strategic thinking and strong business acumen.

• Experience determining and overseeing analytics and software development initiatives and estimating resource requirements.

• Experience creating documentation such as business case documentation or business requirements summaries.

• Excellent problem solving and analytical skills including experience leveraging data to inform decision making and independently solving software engineering problems.

• Adaptability and a willingness to learn new skills.

• High school diploma (or equivalency) and legal authorization to work in the U.S.

Preferred Skills and Experience

• 7 years of product management experience with a focus on consumer-facing digital products

• Proven track record owning web and mobile portal experiences with measurable improvements in user activation engagement and task completion

• Experience defining and delivering self-service capabilities that reduce operational costs and improve user satisfaction

• Strong analytical skills with the ability to define KPIs instrument products and use data to drive decisions

• Experience running user research and continuous discovery to inform product strategy

• Demonstrated ability to manage complex backlogs and make crisp prioritization decisions across competing stakeholder needs

• Experience working closely with Engineering and Design in agile delivery environments

• Excellent communication skills with the ability to align stakeholders across Product Engineering Operations and executive leadership

• Bachelors degree in a relevant field or equivalent professional experience

• Healthcare industry experience particularly with health plans benefits administration or healthcare navigation platforms

• Experience with B2B2C products that serve both end consumers and enterprise administrators

• Background in health fintech payments or member financial experiences

• Experience building employer-facing HR administration tools or benefits portals

• Understanding of healthcare member journeys including enrollment care navigation and claims/billing

• Experience with multi-tenant platforms supporting white-label or co-branded deployments

• Familiarity with digital engagement metrics and strategies for driving user activation and retention

• Experience partnering with customer service or operations teams to reduce support volume through digital solutions

• Knowledge of accessibility standards and inclusive design for diverse user populations

Anchored in Connection

Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships creativity and alignment. The rest of the week you are empowered to work remote.

Compensation and Benefits

Pay is based on several factors which vary based on position including skills ability and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical dental and vision insurance

• Life insurance

• 401k

• Paid Time Off (PTO)

• Volunteer Paid Time Off (VPTO)

• And more

To discover more about what we have to offer please review our benefits page.

Equal Employment Opportunity Statement

At Coupe Health we are committed to paving the way for everyone to achieve their healthiest life. Coupe Health is an Equal Opportunity Employer and maintains an Affirmative Action plan as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply please contact us at: .

Coupe Health recruiters may contact you from emails ending with @ and @.