Fraud Analytics and Innovation Analyst

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Enterprise Job Description:
This job is responsible for performing complex analysis and modeling to minimize fraud loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems such as Excel SAS SQL Tableau and other relational data bases to provide analytical support on strategies and ensure goals are met. Job expectations include evaluating data to assess potential fraud risk and creating mitigation strategies.

Enterprise Responsibilities:

• Analyzes and interprets large sets of raw data to recommend ways to help the business achieve desired outcomes and make informed business decisions
• Defines gathers analyzes and interprets data using applications and technologies to forecast future trends and communicates to leaders and partners the statistical analysis results and predictions
• Leads the coordination of the production of product performance reports and updates for senior management
• Coordinates the production of product performance reports and updates for senior management

Skills:

• Business Intelligence
• Data and Trend Analysis
• Fraud Management
• Monitoring Surveillance and Testing
• Research
• Business Analytics
• Data Quality Management
• Data Visualization
• Problem Solving
• Written Communications
• Analytical Thinking
• Collaboration
• Critical Thinking
• Innovative Thinking
• Oral Communications

LOB Specific Information:

Support a team of Fraud Operations Analysts who execute strategy-driven alert reviews investigations and mitigation actions to protect customers and the bank. This role is the operational anchor for the Specialty Fraud Strategy teamconverting strategies into day-to-day execution feeding performance insights back to Strategy and ensuring robust surveillance and controls across a diverse product suite. You will drive production quality and SLA performance; handle complex escalations; and partner closely with Fraud Strategy Fraud Technology and cross-functional teams to reduce losses minimize false positives and enhance customer experience.

Responsibilities:

Lead Fraud Ops Execution

Support a team of analysts reviewing strategy alerts investigating activity and executing mitigation steps (holds/blocks authenticating customers account maintenance case creation claims initiation).

Oversee daily production accuracy and adherence to procedures and SLAs; serve as escalation point for complex or urgent cases.

Manage staffing plans scheduling and coverage for high-volume periods weekends or holidays as needed.

Surveillance & Controls

Operationalize and maintain robust fraud surveillance and controls across HSA products; ensure proper risk controls are deployed and aligned to policy and best practices.

Coordinate incident response and surge coverage (e.g. mass compromise events) including war-room triage and status reporting.

Performance Management & Quality

Own operational KPIs (e.g. alert timeliness AHT/TAT QA pass rate loss avoidance false-positive rate precision/recall where applicable).

Design and monitor dashboards; drive continuous improvement to increase efficiency and quality.

Strategy Partnership & Optimization

Partner with Fraud Strategy to evaluate strategy/alert performance proactively provide frontline fraud feedback to optimize rules thus reducing false positives and maximizing ROI and fraud loss avoidance.

Support strategy rollouts A/B tests and shadow testing; provide grounded operations-based feedback and requirements.

Data & Technology Collaboration

Proactively analyze patterns and anomalies to surface emerging threats and operational pain points.

Identify new internal and vendor data sources that enrich decisioning and coordinate with Fraud Technology on integration and control enhancements.

Governance Policy & Documentation

Ensure procedures playbooks and case documentation meet audit and compliance standards support exams and evidence requests.

Stay current on industry trends regulatory expectations and evolving fraud tactics and translate into operational updates and training.

Required Qualifications:

3 years in fraud operations/investigations or risk in financial services;

Strong understanding of fraud typologies across card digital and lending (e.g. account takeover mobile wallet CNP identity theft first/third-party fraud).

Proven ability to run SLA-driven operationsmanaging queues throughput QA and continuous improvement.

Analytical acumen to interpret dashboards and trends and translate them into operational actions; proficiency with Excel and comfort with data-driven decisioning.

Skilled communicatorable to brief executives coordinate with Strategy/Tech/Compliance and lead incident escalations.

Thrives in high-volume fast-changing environments with tight deadlines and evolving threats.

Desired Qualifications:

5 years in fraud operations/investigations or risk in financial services;

Hands-on experience with enterprise or HSA fraud platforms case management tools and alerting systems.

Exposure to Specialty product fraud (Home/Vehicle lending Small Business lending HSA rewards abuse mass compromise) and mobile wallet flows.

Familiarity with consumer protection and dispute processes (e.g. Reg E) and operational audit/compliance requirements.

Experience partnering with Strategy/Analytics/Technology on rule deployments A/B tests shadow tests and data enrichment (device identity consortium).

Process excellence background and/or experience automating or streamlining operational workflows.

Bachelors degree in business analytics risk or related field (advanced degree a plus).

Shift:

Hours Per Week:

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