Service Delivery Consultant Technical Analyst End Of Life

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for leading cross functional teams to manage infrastructure delivery including initiatives within Application Production Services and Engineering. Key responsibilities include serving as a point of contact for application teams and working with Technology stakeholders Service Providers and the business to deliver the Infrastructure Portfolio. Job expectations may include oversight and management of programs coordinating activities across functional teams remediating or escalating issues and ensuring funding levels are maintained for key technology strategies.

The analyst should have extensive knowledge of Excel and be able to create update scripts in bulk and maintain data technical analyst will work closely with EOL Lead and Program to upload data into system by deadlines on a weekly basis. Assist CIO teams withexecution of EOL software upgrades by submitting and tracking requests on their weekly new EOL instances(large volume) and create remediation instructions for CIOS team to execute upgrades effectively. Perform weekly upload of all plans for centrally remediated/core team/decommissioning records. Provide weekly views of overall EOL portfolio to EOL Leads post bulk uploads. Provide organizational performance reporting monitoring of key metrics and coordinate development tracking and execution of remediation action plans

Responsibilities:

• Oversees infrastructure delivery (scope milestones and capability) of the book of work and executes and monitors the progress of initiatives/projects to address roadblocks and issues proactively including infrastructure impacted book of work and Technology Infrastructure (TI) strategic efforts
• Acts as a single point of contact for all technology stakeholder needs including network storage server and TI supporting software and serves as a point of escalation for issues and defining plans to resolve and communicate those problems requiring further attention
• Reports on key metrics prioritizes the work across the portfolio and monitors the overall health of the portfolio
• Manages trusted relationships with the business and technology leaders and prepares a detailed portfolio level plan to agree on deliverables including service levels and milestones
• Manages yearly and monthly initiative funding budget and allocations providing financial transparency for Technology Cost of Application (TCOA) chargebacks capital forecasting initiative finances and stale application volumes
• Communicates Core Technology Infrastructure (CTI) strategies services and products to technology stakeholders advocates for top priorities within CTI and influences change effectively through strong partnerships
• Leads fellowship Communities of Practice (CPO) in the organization and across other delivery teams

Skills:

• Collaboration
• Influence
• Project Management
• Result Orientation
• Stakeholder Management
• Analytical Thinking
• Business Acumen
• Financial Management
• Innovative Thinking
• Risk Management
• Adaptability
• DevOps Practices
• Solution Delivery Process
• Solution Design
• Technical Strategy Development

Shift:

Hours Per Week:

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