We are seeking an experienced and driven Director of Operations to lead and scale our restoration business. This role is critical to our growth strategy as we expand from $5M to $10M in annual revenue. The ideal candidate brings deep industry expertise strong analytical skills and a proven ability to drive production accountability and performance across teams.
This position will oversee all aspects of production including project management estimating and field operations while ensuring excellence in execution data tracking and customer service.
Key Responsibilities
Operational Leadership
Oversee daily operations across emergency services asbestos abatement and reconstruction divisions
Drive production performance through data KPIs and financial metrics
Ensure all projects are executed efficiently profitably and in alignment with company standards
Lead team accountability across Project Managers Estimators and Field Staff
Performance & Accountability
Establish and enforce clear expectations metrics and reporting structures
Hold team members accountable to job duties timelines and system updates
Monitor job costing margins and production efficiency using internal systems and reporting tools
Identify operational gaps and implement process improvements
Estimating & Financial Oversight
Review and interpret Xactimate and Symbility estimates
Develop and oversee Excel-based Time & Materials estimates for insurance-related work
Ensure accuracy and profitability across all estimates and job budgets
Systems & Data Management
Ensure proper use and maintenance of existing software systems
Drive adoption of systems and enforce timely accurate data entry
Create maintain and improve Excel-based tools reports and dashboards (including formulas and automation)
Team Development & Hiring
Lead recruiting efforts and play a key role in hiring top talent
Mentor and develop team members to improve performance and leadership capability
Build a culture of accountability ownership and continuous improvement
Customer Experience
Maintain and reinforce a high standard of customer service across all divisions
Ensure client satisfaction throughout the lifecycle of each project
Qualifications
10 years of experience in the restoration industry including:
Emergency services
Asbestos abatement (Plus)
Reconstruction
Proven leadership experience managing operations production teams and multiple departments
Strong understanding of commercial and residential restoration projects
Expertise in Xactimate and Symbility T&M
Advanced proficiency in Microsoft Excel (formulas reporting data analysis)
Highly analytical with the ability to make data-driven decisions
Strong organizational and detail-oriented mindset
Demonstrated ability to drive accountability and performance across teams
Experience with hiring recruiting and team development
What Success Looks Like
Improved production efficiency and profitability
High team accountability and consistent system usage
Accurate estimating and job costing
Strong customer satisfaction and repeat business
Scalable operational systems that support company growth
Why This Role Matters
This is a key leadership position and long-term investment in the companys future. The Director of Operations will play a central role in scaling the business improving performance and helping drive growth from $5M to $10M.
Are you Paul Davis
Paul Davis is an equal opportunity employer.
Compensation: $95000.00 - $120000.00 per year
Since 1966 Paul Davis has been an industry leader in the areas of property damage mitigation reconstruction and remodeling. With more than 370 offices in our franchise network the company serves residential institutional and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time establishing a reputation for performance integrity and responsibility among customers and carriers alike. Whether property damage is caused by water fire smoke storms or other disasters we deliver on our promise to deliver excellence expertise and a customer experience that is second to none. At Paul Davis our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Required Experience:
Manager
Benefits:401(k) matchingBonus based on performanceHealth insurancePosition OverviewWe are seeking an experienced and driven Director of Operations to lead and scale our restoration business. This role is critical to our growth strategy as we expand from $5M to $10M in annual revenue. The ideal candi...
Benefits:
401(k) matching
Bonus based on performance
Health insurance
Position Overview
We are seeking an experienced and driven Director of Operations to lead and scale our restoration business. This role is critical to our growth strategy as we expand from $5M to $10M in annual revenue. The ideal candidate brings deep industry expertise strong analytical skills and a proven ability to drive production accountability and performance across teams.
This position will oversee all aspects of production including project management estimating and field operations while ensuring excellence in execution data tracking and customer service.
Key Responsibilities
Operational Leadership
Oversee daily operations across emergency services asbestos abatement and reconstruction divisions
Drive production performance through data KPIs and financial metrics
Ensure all projects are executed efficiently profitably and in alignment with company standards
Lead team accountability across Project Managers Estimators and Field Staff
Performance & Accountability
Establish and enforce clear expectations metrics and reporting structures
Hold team members accountable to job duties timelines and system updates
Monitor job costing margins and production efficiency using internal systems and reporting tools
Identify operational gaps and implement process improvements
Estimating & Financial Oversight
Review and interpret Xactimate and Symbility estimates
Develop and oversee Excel-based Time & Materials estimates for insurance-related work
Ensure accuracy and profitability across all estimates and job budgets
Systems & Data Management
Ensure proper use and maintenance of existing software systems
Drive adoption of systems and enforce timely accurate data entry
Create maintain and improve Excel-based tools reports and dashboards (including formulas and automation)
Team Development & Hiring
Lead recruiting efforts and play a key role in hiring top talent
Mentor and develop team members to improve performance and leadership capability
Build a culture of accountability ownership and continuous improvement
Customer Experience
Maintain and reinforce a high standard of customer service across all divisions
Ensure client satisfaction throughout the lifecycle of each project
Qualifications
10 years of experience in the restoration industry including:
Emergency services
Asbestos abatement (Plus)
Reconstruction
Proven leadership experience managing operations production teams and multiple departments
Strong understanding of commercial and residential restoration projects
Expertise in Xactimate and Symbility T&M
Advanced proficiency in Microsoft Excel (formulas reporting data analysis)
Highly analytical with the ability to make data-driven decisions
Strong organizational and detail-oriented mindset
Demonstrated ability to drive accountability and performance across teams
Experience with hiring recruiting and team development
What Success Looks Like
Improved production efficiency and profitability
High team accountability and consistent system usage
Accurate estimating and job costing
Strong customer satisfaction and repeat business
Scalable operational systems that support company growth
Why This Role Matters
This is a key leadership position and long-term investment in the companys future. The Director of Operations will play a central role in scaling the business improving performance and helping drive growth from $5M to $10M.
Are you Paul Davis
Paul Davis is an equal opportunity employer.
Compensation: $95000.00 - $120000.00 per year
Since 1966 Paul Davis has been an industry leader in the areas of property damage mitigation reconstruction and remodeling. With more than 370 offices in our franchise network the company serves residential institutional and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time establishing a reputation for performance integrity and responsibility among customers and carriers alike. Whether property damage is caused by water fire smoke storms or other disasters we deliver on our promise to deliver excellence expertise and a customer experience that is second to none. At Paul Davis our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Are you Looking for an exciting opportunity? A problem solver who likes being in control of your own destiny? A person with a ravenous sense of urgency? An opt...
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