Coordinator Talent & Volunteer Programs

Full-time

TheOrganization

Since1981 Ronald McDonald House Toronto has served as a place to call home forfamilies with seriously ill children undergoing treatment. Ronald McDonaldHouse Toronto encompasses a House for 81 families in downtown Toronto and sevenFamily Rooms in hospitals across the Greater Toronto Area and in Sudbury. Thefamilies we serve come from throughout Ontario across Canada and around theworld.

We are looking for a Talent &Volunteer ProgramsCoordinator to join our growing team at Ronald McDonald HouseToronto (240 McCaul Street).

The Role

We are seeking a Talent &Volunteer Programs Coordinatortosupport the growing Talent Programs and Volunteer Engagement portfolio at RonaldMcDonald House Toronto.

Reporting to the ManagerTalent & Volunteer Programs this role plays a key part in deliveringhigh-quality volunteer & talent experiences supporting recruitment &development initiatives and ensuring smooth coordination of engagementtraining and program logistics.

This is a dynamic hands-onrole ideal for someone who is highly organized people-focused and excitedabout supporting both volunteers and staff through meaningful programs andexperiences. While Ronald McDonald House Toronto offers aflexible work environment this position requires regular on-site presence tosupport operations training and engagement activities.

Key Responsibilities Include

TalentPrograms & Learning Coordination

• Support the rollout of talent programs including performance management cycle logistics (communications tracking follow-up) learning sessions and leadership onboarding and development workshops.
• Coordinate logistics for training/informative sessions (room booking materials registration attendance tracking).
• Maintain accurate learning & development records and prepare participation reports.
• Assist in developing learning materials presentations and resources.
• Support the implementation and documentation of the organizational competency framework (communications tracking data updates).

VolunteerEngagement & Lifecycle (VE)

• Coordinate volunteer recruitment activities including posting roles screening applications scheduling interviews and conducting reference checks.
• Support onboarding and orientation for new volunteers ensuring all documentation background checks and training requirements are completed.
• Maintain volunteer records in Volunteer platform (Volgistics) ensuring accuracy and compliance.
• Support volunteer scheduling communications and day-to-day inquiries.
• Assist with volunteer offboarding exit surveys and data tracking.
• Reach out to inactive volunteers to understand barriers and support re-engagement.

Engagement (Staff & Volunteers) & People & Culture Support

• Help plan and deliver engagement initiativesfor staff and volunteers (recognition events appreciation activities wellnessinitiatives).
• Support communications related to engagementprograms including newsletters announcements and event invitations.
• Track participation and feedback to supportcontinuous improvement.
• Assist with the annual engagement survey andfollow-up activities.
• Provide administrative support to HROperations during peak periods (e.g. onboarding cycles training sessionsengagement initiatives).
• Assist with staff recruitment logisticsincluding posting roles scheduling interviews and coordinating candidatecommunications as needed.
• Support HR processes such as maintainingstaff training records preparing onboarding materials and coordinatingmandatory training reminders.
• Provide occasional coverage for the P&CCoordinator role during absences or high-volume periods (e.g. responding toinquiries preparing documentation updating HR systems).

DataInsights & Reporting

• Maintain accurate volunteer and talentprogram data ensuring integrity and compliance.
• Generate insights related to volunteerengagement retention and talent development outcomes.
• Develop and maintain dashboards and reportingto support decision-making and continuous improvement.
• Support HR Operations with data entryreporting and documentation related to staff onboarding training complianceperformance management and other metrics.

ProgramAdministration & Continuous Improvement

• Maintain program documentation SOPs and process guides for volunteerand talent programs.
• Support cross-functional collaboration with other departments.
• Assist with special projects that enhance the volunteer experiencetalent development or organizational culture.
• Provide administrative support for budgetingscheduling and program planning.
• Support People and Culture initiatives bypreparing materials coordinating logistics and assisting with documentationfor HR-led programs (e.g. onboarding compliance trainings recognitionprograms).
• Assist with maintaining accurate staff andvolunteer records in relevant systems (e.g. HRIS Volgistics) ensuringalignment with P&C data standards.

Qualifications

Ronald McDonald House Toronto understands that forany role its possible that no one person will possess all of the desiredqualifications. The following is an outline of the qualifications we believeare important to bring to the position and/or develop while in the role.

Education & Experience

• 13years of experience in volunteer coordination HR coordination learning &development support or related fields.
• Experiencesupporting training events or program coordination is preferred.
• Experiencewith volunteer management systems (e.g. Volgistics) or HRIS is an asset.
• Diplomaor degree in Human Resources Volunteer Management Business Administration orrelated discipline.
• ProjectManagement experience is preferred.

Knowledge Skills & Abilities

• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills; comfortable engaging with volunteers and staff at all levels.
• Tech-comfortable and eager to learn new systems and tools.
• Detail-oriented with strong data accuracy and documentation habits.
• Customer-service mindset with a collaborative solutions-focused approach.
• Experience using data and insights to inform decisions and measure impact.
• Ability to maintain confidentiality and handle sensitive information with discretion.

The successful candidate will needto undergo a successful reference check a satisfactory background check andimmunization process as per hospital policies.

What We Offer

At RonaldMcDonald House Toronto youre not just taking on a job; youre becoming partof a mission that makes a tangible difference every day. As a Talent & Volunteer ProgramsCoordinator youll play a key role in helping familiesfeel at home when they need it most. Youll have the opportunity to work withcompassionate people enhance your skill set and contribute to a life-changingcause.

In addition tomeaningful work that supports families during critical moments we offer:

• Impact: Your role directly contributes to the comfort and well-being of families during some of their toughest times.
• SupportiveEnvironment: Accessto our Employee & Family Assistance Program as well as a network of caringcolleagues dedicated to making a difference.
• Competitive total rewards package including a hiring salary range of $RRSP contribution group health and dental benefits coverage for mental health paramedical services and much more.
• Access to paid Wellness Days and religious days.

If youre looking to make a difference every dayin the lives of children and families submityour application today!

This posting is for a new vacancythat the organization is currently seeking to fill.

We do not use artificialintelligence (AI) or automated decision-making tools to screen assess orselect candidates.

Ronald McDonald House Toronto is anEqual Opportunity Employer.

Ronald McDonald HouseToronto is committed to equity diversity and inclusion in the workplace. Asan equal opportunity employer we are dedicated to building a qualifiedworkforce that reflects the diverse communities and families we serve and tofostering an inclusive accessible and respectful environment where allindividuals feel valued supported and have equitable opportunities to succeed.

When contacted for a jobopportunity please advise the People and Culture team of any accommodationneeded in accordance with the Accessibility for Ontarians with DisabilitiesAct 2005 and the Ontario Human Rights Code to ensure you have access to an equitableprocess. We request that you provide your accommodation request as soon asreasonably practicable. Any information received relating to accommodation willbe addressed confidentially.

Please visit our careers page to see more job opportunities.