Community Engagement Manager

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

The Community Engagement Manager contributes to the work of the management team offering expertise and strategic oversight of community engagement initiatives and special community-based events that support relationship-building and donor base expansion (both financial and in-kind donations)

RESPONSIBILITIES and Accountabilities:

Community Engagement: 50%

• Applies best practices and TSA strategies for engaging external business partners in support of OC3s mission and programs.
• All job responsibilities will be completed under the direction of the OC3 Directors and in full alignment of The Salvation Armys Mission Vision and Values.
• Serves as the MUs liaison/representative to local Service Clubs. Full membership of key Clubs will be supported by the MU.
• Works to ensure maximum community exposure to TSA programs/services is realized through event participation.
• Continually works to create external partnerships to open up new opportunities for external Drives in support of OC3s ministries/services and cultivate/strengthen the already existing relationships.
• May assist the Volunteer Manager in planning/executing Volunteer Appreciation Events annually.
• Oversees the planning/executing of Staff Appreciation Events.
• Assists the Corps Officers regarding liaison and communication work with local MLAs and MPs.
• Seeks new product sources in support of the MUs retail operations.
• Contributes to OC3s financial sustainability by providing grant-writing follow-up and reporting.
• Researches grant opportunities on behalf of MU and makes recommendations to Operations Director.
• Works in collaboration with Volunteer Manager to recruit volunteer groups to support our ministries/services and fundraising initiatives (i.e. Service Clubs Schools Seniors Groups churches businesses etc.).

• Builds on partnerships created through participation in these external events to enhance and support ongoing mission.
• Oversees coordinates attends s and directly supports special events as needed.

Development Oversight 20%

• Builds and maintains relationships with donors volunteers and community partners to foster support and drive engagement with OC3s mission and activities.
• May design and implement fundraising initiatives to generate financial support and donations in alignment with TSAs goals and values.

Communications 30%

• Strategizes and maintains social media accounts to highlight ministries recruit volunteers and secure monetary and gift-in-kind donations.
• Manages website with updates maintenance SEO optimization and relevant local content production with the support of territorial public relations stories assets and events.
• Provides in-house graphic support to assist with the design and production of collateral materials including but not limited to advertising brochures newsletters info graphics annual reports impact reports online promotions etc.
• Produces quarterly email newsletters featuring local programs staff volunteers and the global Salvation Army.
• Works in collaboration with DHQ/THQ PR to create and disseminate press/media release in support of OC3.
• Provides on-site support for media relations events photo shoots and video productions.
• Produces various written materials such as posters brochures press releases proposals thank you letters and mail appeal etc.
• May serve on in-house Committees (i.e. Kettle Planning Committee Christmas Gifts of Hope Committee etc.)
• Promotes the MUs participation in community events: Summer Fest Light Up events Westside Daze (and equivalents in Kelowna/Lake Country/Peachland) Volunteer Fairs etc.
• Leads seasonal Toy Drives and Food Drives on behalf of the MU (i.e. Fill the Van for the Sally Ann Santa Bus etc.) by leading the overall event including communication and promotion of the events

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: N/A

Internal: Supervisors/Managers at OC3 Volunteer and Kettle Coordinator at OC3 THQ PR Community Engagement & Special Events Coordinators at other BC Ministry Units OC3 volunteers

External: External partners and donors Community Organizations Municipal Offices MLA and MP offices

MATERIAL AND FINANCIAL RESPONSIBILITIES:

• Moderate material responsibilities (potential access to private information proper use of software safekeeping and distribution of brochures involvement with the store management etc.).
• Regular responsibility for minor financial matters and for wise use of own resources.
• May be authorized to handle small amounts of cash.
• May support preparation of annual budget for the areas of responsibilities.
• Limited input into new policies development..

MANAGERIAL RESPONSIBILITY:

• Reports to Corps Officer
• Indirect reports: N/A
• Provides general on-site supervision to volunteers and employees supporting special events.

WORKING CONDITIONS:

Serves in an office environment and within community. The location of work may create a possibility of experiencing the following disagreeable conditions:

• people with challenging behaviour
• verbal abuse
• minor risk of harm injury illness due to physical attacks from others and/or exposure to infectious diseases.
• Required to work a flexible schedule that will include evenings and weekends at times.

The above responsibilities must be performed in keeping with The Salvation Armys Mission Vision and Values in a professional manner upholding our code of conduct.

education and experience Qualifications:

• Completion of a formal post-secondary/college program of two academic years in a related field

Experience and Skilled Knowledge Requirements

• At least three years of related experience
• Digital Marketing expertise with strategies for marketing and promotions in non-profits.
• Characteristics: energetic takes initiative team player organized and productive.

• Volunteer coordination experience.
• Knowledge and skill in social media platforms and management (Facebook Instagram Google Business Google Ads Later)
• Basic Knowledge in website management (WordPress and plugins).
• Knowledge and skill in Microsoft Office (including Excel Word PowerPoint and Outlook).
• Knowledge of digital production and graphic design (Adobe Creative Cloud: InDesign Photoshop Flash and Illustrator).
• Knowledge of Volunteer Management database system (Salesforce) is an asset.
• Media relations skills/training is an asset.

Skills and Capabilities:

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Armys health and safety policies and procedures.
• Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army in its sole discretion is required including Child Check (if appropriate).
• Creative and flexible with the ability to adapt based on team program and service needs
• Strong communication skills written and oral/public speaking comfortable being on camera

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.