Customer Experience Office Manager

JDR

Job Location:

Collegeville, PA - USA

Yearly Salary: $ 50000 - 55000

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Responsive recruiter

Benefits:

Bonus based on performance
Company parties
Competitive salary
Opportunity for advancement
Paid time off
Training & development

Customer Experience Office Manager Floor Coverings International (Montgomery County PA)

Location: 1512 W. Main Street Collegeville PA 19426
Job Type: Full-Time
Benefits: Paid Training PTO Paid Holidays Performance Bonus Opportunities
Competitive Pay: $50000-$55000

About the Role

We are hiring a Customer Experience Office Manager to be the central hub of our growing flooring business.

This is a high-ownership role where you will manage customer communication scheduling office operations and marketing support. You will often be the primary in-office team member while the sales team is in the field.

This role is ideal for someone who enjoys variety responsibility and working independently in a fast-paced environment.

What Youll Do

Respond to inbound calls and web leads and schedule appointments
Support customers from first contact through installation follow-up
Coordinate installation schedules and product orders
Maintain accurate records in Salesforce
Support marketing efforts including social media and local outreach
Assist with invoices deposits and basic accounting tasks in QuickBooks
Communicate with installers vendors and customers to keep projects on track

What Were Looking For

Minimum of 2 years of experience in an office management customer service or administrative role (required)
Strong communication and customer service skills
Highly organized and detail-oriented
Able to work independently with minimal supervision
Comfortable handling multiple priorities at once
Proactive and solution-oriented mindset
Tech-comfortable (Salesforce QuickBooks and PNC Portal experience a plus)
Interest in marketing or social media is a bonus

Why Join Us

Key role in a fast-growing local business
Family-owned supportive environment
Variety of work with real responsibility
Opportunity for long-term growth
Performance bonus opportunities
Work that directly impacts customers and company success

Meet the Owners:

Tracy and Gary are a husband-and-wife team who proudly own the Floor Coverings International Montgomery County Pennsylvania territory. They have called the area home for many years and are deeply rooted in the local community they serve. Together they have built a life centered around family service and connection.

They are proud parents of three grown sons a daughter-in-law and a grandson who brings them tremendous joy. Outside of work Tracy and Gary enjoy gardening cooking entertaining friends and family and traveling whenever they get the chance.

As business owners they bring a personal hands-on approach to everything they do and take great pride in treating every customer with kindness respect and genuine care. They are excited to continue growing their business and are looking for a team member who shares their valuessomeone with enthusiasm a strong work ethic and a commitment to delivering an exceptional customer experience.

If youre organized proactive and excited to manage operations while delivering a stellar customer experience wed love to hear from you! Apply today and be part of a growing team!

Compensation: $50000.00 - $55000.00 per year

Floor Coverings International is the#1mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400000 customers give us an average 4.8 star rating. Thats a big reason why were growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Floor Coverings International Corporate.

Required Experience:

Responsive recruiterBenefits:Bonus based on performanceCompany partiesCompetitive salaryOpportunity for advancementPaid time offTraining & developmentCustomer Experience Office Manager Floor Coverings International (Montgomery County PA)Location: 1512 W. Main Street Collegeville PA 19426 Job Type: ...