Senior, Product Manager | AllConnect

This role requires a hybrid schedule and will be based in our Fort Mill SC headquarters or Atlanta GA office (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week.

This role is not open to visa sponsorship or transfer of visa sponsorship including those on H1-B F-1 OPT STEM-OPT or TN visa nor is it available to work corp-to-corp.

Curious how Allconnect fits into Red Ventures Click here.

Were building a modern platform that helps customers order home services starting with broadband and security primarily through agent-assisted call center experiences (our call centers and partner-owned call centers). You will own the call center application end-to-end (agent-facing front end workflow experience) and also own the shared backend ordering services that power the call center journey and enable customer-facing buyflows. Youll bring proven experience leveraging AI with engineering teams to ship faster improve quality and operate reliably in production.

What Youll Do:

• Partner deeply with Engineering on both frontend experience and backend platform design (APIs orchestration permissions integrations).
• You will collaborate with the customer-facing buyflow team to align on API contracts data definitions and reliability expectations escalating structural or governance decisions to Product Leadership when needed.
• Define requirements and success metrics that reflect reality: conversion fallout handle-time drivers operational touches.
• Run lightweight operating rhythms (scrappy not bureaucratic): clear docs visible priorities fast iteration.
• Leveraging internal SMEs map the real agent workflow end-to-end (including messy edge cases): where agents get stuck where orders fail and what creates rework.

Primary surface:

• Agent-assisted ordering UI workflows: guided selling eligibility/serviceability offer selection checkout scheduling order confirmation
• Agent productivity: fewer swivel-chair steps smarter workflow guidance better visibility into order status and issues
• Operational workflows in the agent tool: exception handling escalations rework loops documentation/support paths

Shared platform:

• Core ordering services: eligibility/serviceability offer/pricing inputs order creation scheduling interfaces order state/status confirmations
• Partner capabilities: APIs/integrations partner onboarding patterns roles/permissions reporting and controls
• Visibility data support: instrumentation and reporting that give Ops granular what happened and why clarity

What Were Looking For:

• 6 years product management experience; strong preference for products with complex workflows and operational dependencies.
• Experience owning a front-end workflow product (agent tools internal apps or other high-velocity UI surfaces).
• Strong technical fluency: APIs integration patterns orchestration roles/permissions system constraints.
• Comfort partnering with Ops and front-line users; you sweat the details and ship improvements that matter.
• Thrives in a mid/enterprise but scrappy environmentlow process high ownership high accountability.
• Product Managers who have helped teams deliver better using AI such as:
  • AI copilots used effectively (coding/refactoring test generation documentation)
  • Faster higher-quality PR and QA cycles (automated checks regression detection)
  • Incident/ops acceleration (log summarization runbook assistance root-cause triage)
  • Guardrails that balance autonomy with safety and reliability (security privacy correctness)

Nice to have

• Call center tooling experience (CRM/CCaaS) or agent-assisted conversion funnels.
• Telecom / home services experience (broadband security provisioning scheduling).
• Partner ecosystem experience especially partner-run call centers.

Compensation:

This range reflects total cash compensation which may include base salary only or base salary plus target bonus depending on the role. Where eligible equity may also be offered separately and not included below. Actual compensation varies based on location experience and qualifications.

• Total Cash Compensation Range: $100000 - 150000 per year

Additionally the following benefits are provided by Red Ventures subject to eligibility requirements.

• Health Insurance Coverage (medical dental and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. Thats why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually with an increase to 25 days after five years of service.

Who We Are:

Red Ventures is a global portfolio of high-growth companies spanning several U.S. businessesa joint venture in the health services industryand strategic investments in Europe. Their businesses include The Points Guy Lonely Planet Bankrate the Allconnect Platform RV Home Client Growth RV Growth & Transformation Sage Home Loans Corporation and more. Across the portfolio Red Ventures businesses deliver seamless digital experiences for consumers help Fortune 100 clients solve large-scale digital growth challenges and create world-class experiences and opportunities for employees. Learn more at follow @RedVentures on LinkedIn and Instagram.

At Red Ventures we believe diverse inclusive teams are better. To help you better understand our core values and beliefs we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.

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