Customer Service Representative II HDT

The Customer Service Representative II (CSR II) provides highquality customer support by managing daily customer interactions resolving moderately complex issues and supporting order processing and account inquiries. This role requires a solid understanding of products systems and procedures and serves an experienced individual contributor operating with limited supervision. The CSR II role is a progression from entrylevel customer service and serves as a feeder role to Senior Customer Service Representative.

Serve as a primary point of contact for customers via phone email and other communication channels

Process customer orders and adjustments accurately and timely

Respond to inquiries regarding products pricing availability and order status

Resolve customer concerns and moderately complex issues; escalate more complex matters as appropriate

Maintain accurate customer and order records in Flexfabs systems

Coordinate with internal departments (Sales Operations Shipping Engineering Accounting) to resolve issues and ensure customer satisfaction

Proactively identify opportunities to improve customer experience and internal processes

Support onboarding and informal training of Customer Service Representative and team members

Ensure compliance with company policies procedures and service standards

Demonstrates a high level of accuracy and timeliness in order entry forecasting support and customer documentation.

Effectively resolves customer issues of moderate complexity contributing to increased customer satisfaction and reduced escalations.

Contributes to departmental efficiency by identifying improvement opportunities sharing best practices and providing informal support to team members.

Collaborates effectively across functions to support alignment with production shipping planning engineering and sales teams.

Receives positive feedback from customers internal stakeholders and crossfunctional partners for service quality and professionalism.

Demonstrates ownership and accountability for complex customer accounts and advanced service requests within assigned scope.

High school diploma or equivalent required

Associates degree or relevant coursework preferred

2 years of customer service experience preferably in a manufacturing distribution or B2B environment

Experience with order entry customer accounts and internal systems preferred

Office environment; may be required to work in different buildings as needed

Standard business hours with occasional overtime based on business needs

May be required to attend meetings or company events which may require more formal business attire

Situational Adaptability

Analytical Skills

Drives Results

Plans & Aligns

Decision Quality

Action Oriented

Collaborates

Ensures Accountability

Communicates Effectively & Influences

Instills Trust

Honesty Lead with integrity and transparency in technical decision-making and stakeholder interactions.

Excellence Relentlessly pursue innovative solutions that exceed expectations in product performance safety and quality.

Accountability Own the outcomes of technology programs and foster a culture of responsibility within the team.

Respect Champion collaboration and value the diverse expertise of engineers scientists and partners across functions.

Teamwork Build strong cross-functional teams that work in unison to deliver results from concept through launch.

Support Enable professional growth and promote a balanced high-performing environment that benefits individuals the organization and broader community.

How to apply:

If you meet these qualifications and are interested in being considered for this position pleasesubmityour application andupdateyour resume .

Flexfab is an equal opportunity employer to all protected groups including protected veterans and individuals with disabilities.
This position requires access to technical data subject to the International Traffic in Arms Regulations (ITAR). Only U.S. persons (citizens lawful permanent residents refugees or asylees) are eligible