Crisis Supervisor

Title: Crisis Supervisor
FLSA Status: Full-Time Exempt
Pay Range: $
Reports to: Crisis Services Director
Location: Basalt Colorado

Job Summary: The mobile crisis response team provides a 24-hour service covering Aspen to Parachute Colorado. The crisis supervisor is responsible for providing direct clinical services clinical and administrative supervision clinically relevant training to staff and crisis-based data collection while assisting the crisis services director with program management.

Duties and Responsibilities:

• Exemplifies professionalism respect and fosters open communication between different pillars of the Aspen Hope Center and community partners.
• In coordination with the crisis services director the crisis supervisor typically works a five day per week schedule
• Unless otherwise required by the crisis services director the crisis supervisor works from an AHC office two days per week. The other days may be covered from a remote location so long as the clinician is within AHCs response boundaries from Aspen to Parachute.
• Steps into any crisis clinician role to support expedite or supplement crisis processes including but not limited to evaluations crisis intakes case management fatality response debriefs and processing groups
• Acts as a licensed-clinician-on-call (LCOC) at minimum two 24-hour shifts each week and additionally as needed.
• Flexes Supervisor schedule to accommodate staffing needs including occasional weekend coverage.
• Assists in crisis coverage as scheduling needs dictate.
• Attends crisis clinician meetings and serves as the facilitator when the crisis services director is unavailable
• Provides in-person clinical and/or administrative supervision 1-2 hours per month per clinician in accordance with respective licensure requirements
• Documents clinical and/or administrative supervisory notes in EHR database within one week of interaction
• Participates in the creation and implementation of performance improvement plans (PIP) alongside the crisis services director
• Assists crisis services director in the implementation of policies procedures and operations which reflect best practices and comply with state and federal regulations
• Staffs cases with clinicians and provides guidance on course of action during scheduled supervisor hours and LCOC shifts
• Works with the crisis services director to provide data to partner agencies as needed
• Regularly interfaces with community partner agencies and first response partners as a point of contact
• Attends monthly touchpoint meetings with community partners such as Valley View Hospital Grand River Hospital Solari Garfield County Suicide Prevention Coalition etc.
• Develops and makes available any resources for staff that will further develop their skill set and/or increase their knowledge for their position
• Attends weekly school/crisis leadership meeting to ensure safe care coordination and transitions of students/clients
• Understands crisis contract obligations and ensures staff maintains compliance
• Assists in interviewing potential crisis clinician candidates
• Main point of contact for crisis staff for same-day scheduling and shift changes (i.e. calling off shift)
• Responsible for finding shift coverage when crisis staff members call off work
• Provides crisis-related training to newly hired crisis staff in coordination with Crisis Training Specialist
• Works alongside the quality assurance and risk manager to ensure clinical documentation and paperwork meet expectations for auditing requirements and contractual obligations
• Completes chart auditing and signs off on clinical documentation for clinicians as needed
• Completes all clinical documentation for shift activity and enters into the EHR prior to ending a shift. If a shift spans more than 24 hours documentation for the day must be completed before the next business day.
• Supports clinicians in developing professional relationships with community partner agencies
• Acknowledges and adheres to all policies and procedures of Aspen Hope Center
• Begins the daily communication for the on-coming shift and facilitates shift passdown each morning
• Point of contact for scheduling meetings and presentations with crisis team and community partners (including ridealongs with first responders or sit-ins)
• Completes additional job related tasks as assigned by the crisis services director

Meetings Supervision Workshops

• Attends a minimum of 10 regular crisis team meetings in a calendar year. Meetings will be attended in person unless there is approval from the crisis services director to attend virtually.
• Collaborates regularly with the crisis services director to ensure consistency across the crisis team by written communication in supervisory passdown.
• Establishes and maintains strong interagency relationships including first response agencies local mental health professionals human service agencies and psychiatric facilities throughout the state.
• Annually represents AHC at minimum one community/ in-house event where AHC hosts the event or is invited to attend determined in collaboration with their direct supervisor
• Participates in four AHC workshops annually.
• Service on one AHC Committee is encouraged
• Completes additional trainings assigned by crisis services director based on program needs and availability.
• Participates in Aspen Hope Centers bimonthly (once every two months) Supervisor Training Session

Work Environment:

This position requires occasional 24-hour shifts as part of the mobile crisis response team. Clinicians provide assessment intervention and stabilization services in diverse community-based settings. Regular travel in mountain terrain and winter weather conditions is expected. Clinicians must be able to safely operate their personal vehicle in snow ice and variable visibility. There may be extended periods of standing walking and sitting. Work may involve exposure to high-stress and emotionally charged situations to include interactions with high acuity individuals who may present as agitated unpredictable or combative. The clinician must demonstrate the ability to maintain therapeutic composure exercise professional discretion apply de-escalation techniques and uphold safety for self and others in all environments. Emotional resilience strong clinical judgment and the capacity to function effectively under pressure are essential to success in this role.

Knowledge Skills and Abilities:

• Knowledge education training skills and experience in a multi-disciplinary approach to physical and mental health
• Excellent communication skills including diplomacy tact and effective bedside manner
• Excellent verbal and written communication skills
• Ability to display non-judgmental attitude
• Ability to maintain composure remain solution-focused and respectful in all interactions with staff coworkers vendors and clients
• Knowledge of DSM 5 diagnoses and symptoms
• Excellent problem-solving and conflict-resolution skills
• Knowledge of local and agency resources for referrals
• Skilled at assessing level of suicidality in individuals who present for help
• Ability to engage effectively with individuals from diverse backgrounds adapting communication and service delivery as needed
• Skilled in basic computer operations
• Ability to establish priorities work independently and proceed with objectives without supervision
• Ability to maintain boundaries with clients practitioners agencies community members
• Ability to uphold confidentiality and discretion at all times adhering to the US Dept of Health and Human Services minimum necessary standard when disclosing
  and requesting public health information
• English/Spanish bilingual abilities preferred

Requirements and Credentials:

• Masters degree in counseling psychology social work or related field required
• Colorado registration with DORA and licensed to practice independently (without clinical supervision) in the state of Colorado (LCSW LPC preferred)
• Colorados Behavioral Health Administration Crisis Professional Curriculum completed
• 3 years of experience in a mental health setting or crisis intervention
• 3 years of experience in crisis role or proficiency in trauma and suicide assessments preferred
• 3 years of experience in case management and crisis planning preferred
• 3 years mobile crisis experience preferred

Benefits for full-time employees:

• Competitive pay based on experience and credentials
• Opportunities for continuing education supervision and professional development
• Supportive and collaborative team environment
• Paid time off
• Medical dental and vision insurance available
• 403b retirement plan with discretionary employer match
• Employee Assistance Program
• Annual employee wellness reimbursement
• Annual professional development reimbursement
• Volunteer Time Off

This job description is not an employment contract nor is it intended to show every detail of the duties and requirements of the job description is intended to provide a listing of primary responsibilities and job description may be augmented by performance expectations and additional duties which may be assigned either in writing or verbally at any time by management.

It is the established policy of Aspen Hope Center to provide equal employment opportunities to all qualified persons. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over race (including traits historically associated with race such as hair texture and length protective

hairstyles) sex sexual orientation gender identity gender expression color religion creed

national origin ancestry disability military status genetic information marital status or any

other status protected by applicable state or local law. Equal employment opportunity includes but is not limited to employment training promotion demotion transfer leaves of absence and termination.

Required Experience:

Senior Manager