Accounts Receivable Clerk II

Job Description

Provides professional customer service to students families sponsors and university departments in person by telephone and by email concerning student and university accounts including billing scholarships financial aid outstanding and credit balances payment and budget tuition plans. Requires knowledge of policies and procedures across operations of the Bursars Office and understanding of key student areas such as Financial Aid Registration Housing and Dining Health Center and Veterans services. Ensures compliance with federal regulations related to privacy and confidentiality of student and other customer information.

Responsible to receive payments/monies paid to the University and process through cash receipts system and to distribute all types of university checks.

Required Qualifications

- Experience working in a professional office providing excellent customer service to a diverse customer base;
- Experience with funds handling;
- Experience using general office equipment and computer software such as Word Excel and Outlook;
- Knowledge of accounts receivable practices;
- Strong analytical skills including the ability to analyze interpret and explain complex financial transactions
- Excellent listening and communication skills;
- Strong organizational and time management skills;
- Ability to work well under pressure with a high degree of accuracy;
- Ability to work cooperatively in a team environment;
- Ability to work without close supervision and handle diverse tasks and meet deadlines.

Preferred Qualifications

- Experience with funds handling in a banking or similar environment including preparing daily deposits balancing a cash drawer and/or making change;
- Experience interpreting and explaining university policies and procedures;
- Experience utilizing Banner or similar relational database;
- Demonstrated knowledge or experience of accounting and collection practices for receivables;
- A.S. or B.S. in accounting business administration or similar;
- Experience of basic banking principles and practices.

Pay Band

3

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Restricted

Salary Information

Salary range of $41000 - $44000

Hours per week

40

Review Date

05/01/2026

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its mottoUt Prosim(That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a hands-on transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is aninclusive communitydedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eightundergraduate colleges aschool of medicine aveterinary medicinecollegeGraduate School andHonors College.The university has a significant presence across Virginia including Blacksburg the greater Washington D.C. area the Health Sciences and Technology Campus in Roanoke sites in Newport News and Richmond and numerousExtension officesandresearch institutes.A leading global research institution Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective along with opportunities for unique and impactful professional development.