Payroll Manager

The Payroll & Benefits Manager is accountable for the accuracy compliance and integrity of payrolltaxgroup benefits and workers compensation programs for more than 2700 employees across multiple provincesacross Canadawith additional cross-border offshore delivery oversight. Operating within an outsourced delivery model this role provides strategic oversight ensures service-level performance and acts as the organizations subject-matter expert for payroll governance benefits administration and WCB compliance.

The Payroll and Benefits Manager partners closely with thirdparty providers internal stakeholders and cross-functional teams to ensure payroll benefits and WCB processes are executed accurately efficiently and in alignment with legislative audit and organizational requirements.

Key Responsibilities

OperationalOversight

• Oversee endtoend payroll operations delivered through the BPO partner includingbiweeklypayrollprocessing offcycle runs and yearend activities

• Serve as the final decisionmaker on complex payroll calculations benefits eligibility leave treatments and exception handling

• Ensure standardized execution documentation and continuous improvement of payroll and benefits operational workflows

• Own payroll governance frameworks controls approvals and segregation of duties across outsourced delivery models

• Review and approve payroll outputs reconciliations and statutory remittances prior to release

Year-End & Cross-Border Payroll

• Oversee reconciliation and preparation of T4s T2200s and all quarter/yearend reporting
• Partner with thirdparty providers to support T4 preparation for U.S. executives ensuring accurate percentage splits based on days worked in Canada and the U.S.
• Prepare biweekly payroll for U.S. executives using estimated workdays and applicable FX rates

Systems Processes & Continuous Improvement

• Lead payroll/HRIS system upgrades enhancements and configuration changes
• Conduct system testing troubleshooting and validation of payroll-related updates
• Collaborate with HR Finance IT and System Analysts to resolve payroll issues and ensure data accuracy
• Develop maintain and optimize payroll procedures documentation and operational workflows
• Champion continuous improvement initiatives to enhance efficiency accuracy and service delivery

Vendor Management & Stakeholder Collaboration

• Serve as the single point of accountability for the performance controls and outcomes of the outsourced BPO payroll and benefits provider in India

• Act as the escalation owner for all complex payroll leave and benefits issues ensuring timely resolution through structured rootcause analysis and corrective action plans

• Bridge corporate payroll and benefits policies with local execution ensuring accurate timely and compliant service delivery

• Lead monthly and quarterly vendor governance reviews monitoring KPIs and SLAs including payroll accuracy (target <0.5% defect rate) on-time statutory filings and service responsiveness

• Monitor vendor performance identify control or delivery gaps and drive continuous process improvements and remediation actions

• Own service escalation management including issue tracking trend analysis and formal communications with senior vendor leadership

• Provide guidance training and support to internal stakeholders on payroll processes vendor responsibilities and compliance requirements

• Participate in business continuity planning operational readiness and offshore delivery resilience activities

Audit Compliance & Data Integrity

• Manage internal and external payroll audits by ensuring the BPO provider supplies complete accurate documentation SOPs and required makerchecker evidence

• Ensure cross-system data integrity between payrolland benefits systems including reconciliation and issue resolution

• Maintain strong internal controls and governance frameworks to meet audit SOX and thirdparty compliance standards

• Validate adherence to statutory regulatory and organizational requirements across all outsourced payroll operations

Qualifications & Skills

• Extensive experience in full-cycle payroll management compliance and reporting

• Strong knowledge of payroll systems (e.g. Workday) reconciliations and multijurisdictional legislative requirements
• Proven ability to manage outsourced service providers and hold vendors accountable to performance standards
• Excellent analytical and problemsolving skills with the ability to navigate complex payroll scenarios
• Demonstrated capability in project management process improvement and technology adoption
• Exceptional attention to detail organizational strength and communication proficiency

Personal Characteristics

• Maintains confidentiality and models high ethical standards
• Demonstrated ability to meet critical deadlines in a fastpaced highvolume environment
• Strong verbal and written communication skills with the ability to handle sensitive issues diplomatically
• Highly organized with strong timemanagement skills
• Proactive problem-solver with a focus on resolution and operational excellence
• Collaborative and adaptable with the ability to work independently and cross-functionally
• Customer-service oriented with a positive solutions-focused approach

This role is ideal for a strategic and detail-oriented payroll professional who thrives in dynamic environments and is committed to operational excellence and compliance integrity.