Payroll Manager

The Payroll & Benefits Manager is accountable for the accuracy compliance and integrity of payrolltaxgroup benefits and workers compensation programs for more than 2700 employees across multiple provincesacross Canadawith additional cross-border offshore delivery oversight. Operating within an outsourced delivery model this role provides strategic oversight ensures service-level performance and acts as the organizations subject-matter expert for payroll governance benefits administration and WCB compliance.

The Payroll and Benefits Manager partners closely with thirdparty providers internal stakeholders and cross-functional teams to ensure payroll benefits and WCB processes are executed accurately efficiently and in alignment with legislative audit and organizational requirements.

Key Responsibilities

OperationalOversight

Oversee endtoend payroll operations delivered through the BPO partner includingbiweeklypayrollprocessing offcycle runs and yearend activities

Serve as the final decisionmaker on complex payroll calculations benefits eligibility leave treatments and exception handling

Ensure standardized execution documentation and continuous improvement of payroll and benefits operational workflows

Own payroll governance frameworks controls approvals and segregation of duties across outsourced delivery models

Review and approve payroll outputs reconciliations and statutory remittances prior to release

Year-End & Cross-Border Payroll

Oversee reconciliation and preparation of T4s T2200s and all quarter/yearend reporting
Partner with thirdparty providers to support T4 preparation for U.S. executives ensuring accurate percentage splits based on days worked in Canada and the U.S.
Prepare biweekly payroll for U.S. executives using estimated workdays and applicable FX rates

Systems Processes & Continuous Improvement

Lead payroll/HRIS system upgrades enhancements and configuration changes
Conduct system testing troubleshooting and validation of payroll-related updates
Collaborate with HR Finance IT and System Analysts to resolve payroll issues and ensure data accuracy
Develop maintain and optimize payroll procedures documentation and operational workflows
Champion continuous improvement initiatives to enhance efficiency accuracy and service delivery

Vendor Management & Stakeholder Collaboration

Serve as the single point of accountability for the performance controls and outcomes of the outsourced BPO payroll and benefits provider in India

Act as the escalation owner for all complex payroll leave and benefits issues ensuring timely resolution through structured rootcause analysis and corrective action plans

Bridge corporate payroll and benefits policies with local execution ensuring accurate timely and compliant service delivery

Lead monthly and quarterly vendor governance reviews monitoring KPIs and SLAs including payroll accuracy (target <0.5% defect rate) on-time statutory filings and service responsiveness

Monitor vendor performance identify control or delivery gaps and drive continuous process improvements and remediation actions

Own service escalation management including issue tracking trend analysis and formal communications with senior vendor leadership

Provide guidance training and support to internal stakeholders on payroll processes vendor responsibilities and compliance requirements

Participate in business continuity planning operational readiness and offshore delivery resilience activities

Audit Compliance & Data Integrity

Manage internal and external payroll audits by ensuring the BPO provider supplies complete accurate documentation SOPs and required makerchecker evidence

Ensure cross-system data integrity between payrolland benefits systems including reconciliation and issue resolution

Maintain strong internal controls and governance frameworks to meet audit SOX and thirdparty compliance standards

Validate adherence to statutory regulatory and organizational requirements across all outsourced payroll operations

Qualifications & Skills

Extensive experience in full-cycle payroll management compliance and reporting

Strong knowledge of payroll systems (e.g. Workday) reconciliations and multijurisdictional legislative requirements
Proven ability to manage outsourced service providers and hold vendors accountable to performance standards
Excellent analytical and problemsolving skills with the ability to navigate complex payroll scenarios
Demonstrated capability in project management process improvement and technology adoption
Exceptional attention to detail organizational strength and communication proficiency

Personal Characteristics & Requirements

Maintains confidentiality and models high ethical standards
Demonstrated ability to meet critical deadlines in a fastpaced highvolume environment
Strong verbal and written communication skills with the ability to handle sensitive issues diplomatically
Highly organized with strong timemanagement skills
Proactive problem-solver with a focus on resolution and operational excellence
Collaborative and adaptable with the ability to work independently and cross-functionally
Customer-service oriented with a positive solutions-focused approach

This role is ideal for a strategic and detail-oriented payroll professional who thrives in dynamic environments and is committed to operational excellence and compliance integrity.