Technology Support Engineer

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Commercial and Investment Bank you will ensure the operational stability availability and performance of our production application flows. We seek a motivated highly dedicated and articulate Engineer to safeguard and optimize live production for highvolume highfrequency money movement application suites. You will diagnose and resolve complex issues across multiple interfaces and upstream/downstream checkpoints ensuring endtoend reliability and clientvisible SLA adherence. The role demands clear communication under pressure rigorous situational analysis and disciplined execution that protects operational outcomes and reputational risk. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.

Job responsibilities

• Work collaboratively in teams and develop meaningful relationships to achieve common goals
• Monitor using tools such as: GeneosSplunk Grafana App Dynamics and/or Dynatrace is a must
• Provide production support in highvolume highfrequency payments environments
• Manage incident Management command situational analysis escalation and rapid mitigation
• Communicate clearly and concisely with stakeholders and senior management
• Plan ownership retrospectives and problemmanagement cadences
• Working in shift environment of any 8hour period within a 24/5 (08:0017:00 15:0000:00 23:0008:00).
• Participate in weekend rotation on-call as required
• Participate in planned events retrospectives and problemmanagement sessions is expected.

Required qualifications capabilities and skills

• 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
• U.S. Citizen or Legal Permanent Resident having lived in the U. S. continuously for the past 7 years
• Working knowledge of development toolset to design develop test deploy maintain and improve software
• Kubernetes Kafka Linux and Wintel deployment and operational skills
• Continuous improvement mindset: automation documentation and SLA discipline
• End-to-end monitoring: metrics logs traces (Prometheus Grafana ELK/Splunk OpenTelemetry AppDynamics/Dynatrace).
• Proactive troubleshooting: anomaly detection synthetic checks canary releases health endpoints; root cause analysis with clear corrective/preventive actions (CAPA).
• Strong SQL (MS SQL Oracle) and NoSQL (MongoDB); data analysis for RCA and tuning

Preferred qualifications capabilities and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud