Director, eCommerce and Digital Growth

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COMPENSATION INFORMATION:

The pay range provided is not indicative of Syscos actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills work location work experience and other individualized factors

This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of on-site days may increase based on business needs.

LOCATION:
1390 Enclave Parkway
Houston TX 77077

Job Summary

Sysco is one of the largest eCommerce companies in the US a well-kept secret within the industry and this role will be instrumental to driving growth by incubating new eCommerce and digital offerings.

The Director eCommerce & Digital Growth will lead a team to bring new eCommerce & digital products services and programs to market. This role will focus on standing up new eCommerce and/or digital capabilities as well as the full set of required underlying enablers across functions such as technology merchandising pricing supply chain operations and others depending on the nature of the new program being brought to market.

The Director eCommerce & Digital Growth will work with the Sysco leadership team enterprise strategy counterparts and business leads to move forward the program strategy identify key priorities and choices that allow Sysco to deliver as part of the program strategy and manage trade-offs required to realize the vision.

Success in this role will require close partnership with a cross-functional team to enable new offerings design all components of new programs execute pilots to test learn and iterate and then ultimately scale-up. The ideal candidate will thrive in an environment that requires entrepreneurship within a complex matrixed organization and understands how to build new capabilities while leveraging the expertise and scale of a Fortune 500 company.

Responsibilities will include designing new customer programs and digital offerings building products / services driving analyses developing enablers and launching piloting iterating and scaling new digital products services and programs in collaboration w/ cross-functional teams. This role will also be responsible for delivering new capabilities for Sysco that will scale enterprise wide.

Duties and Responsibilities

• Lead end-to-end incubation and scale-up of new digital and eCommerce programs products and services to drive customer acquisition and share of wallet expansion including go-to-market design offering iteration pilot design and execution and scale-up

• Develop end-to-end customer experience for new programs and provide program requirements to technology teams to build eCommerce and/or digital experience

• Collaborate with pricing merchandising and enterprise analytics teams to define pricing strategy

• Work with marketing to develop go-to-market plan marketing campaigns and content to support commercialization. Lead program commercialization to drive acquisition and penetration of customers by leveraging both sales and direct to customer channels

• Work cross-functionally with supply chain management and operating sites to ensure strong change management to support any new offerings with operational implications

• Lead direct team and cross-functional team to design pilot tests and to launch pilot and iterate offerings in test markets. Manage P&L (i.e. against revenue targets and incurrence of costs/investments to support growth). Build and execute scale-up plan based on pilot learnings

• Actively analyze performance through web analytics and report out on program performance to the broader commercial teams

• Present on growth roadmap and program results to ELT including CEO

Education

• Bachelors degree in a Technical Field (Engineering/Computer Science/Mathematics) required

• MBA preferred

  • At least 4-6 years of experience post MBA

  • Engagement Manager with top-tier management consulting firm with significant case work in development and implementation of growth strategies

  • Experience managing new eCommerce product or service introductions across launch pilot and scale-up phases for large B2B or B2C companies

Experience

Required:

• Experience building new customer programs from the ground up including product and/or service development end-to-end digital and customer experience go-to-market and pilot design and collaboration with cross-functional team to launch pilot and scale

• Track record of building and managing strategic partnerships to enhance customer programs

• Strong knowledge of technologies associated with end-to-end execution of marketing campaigns (e.g. Google Marketing Platform Analytics Search Ads Display & Video Facebook Business Manager Salesforce Marketing Cloud other DMP/CDP etc.)

• Analytical mindset and proven ability to use data to test rapidly learn and iterate to optimize program performance

• Executive presence and experience communicating effectively with technical and non-technical individuals

• Experience influencing teams outside of your direct purview

Preferred:

• Past P&L owner of an eCommerce line of business a plus

• Significant experience working with data science tools and visualization packages (i.e. Python R SQL Tableau Alteryx)

• Strong data analytical skills and proven experience developing and using tools to analyze large data sets to drive decisions

• Experience working in highly matrixed organization

Technical Skills and Abilities

• Strong understanding of technology pricing merchandising supply chain management operations marketing & sales and finance

• Experience with product launch calendaring and managing against deadlines

• Proficiency in eCommerce platforms site analytics tools (e.g. Adobe Analytics Google Analytics) and personalization tools/concepts

• Customer-obsessed focused on building a best-in-class digital and customer experience

• Strong interpersonal leadership communication and presentation skills

• Proven experience to get work done in a complex matrixed organization

• Ability to think strategically and tactically from customer perspective

• Ability to structure unique problems and lead cross-functional teams in a way that enables the organization to make significant progress quickly

• Strong ability to manage ambiguity and guide the organization through it towards clear and decisive action plans

• Ability to understand and manage P&L

• Strong project leadership and management background

• Proven success in change management

• Excellent analytic and problem-solving skills

• Proven ability to establish credibility and influence executive-level stakeholders as well as the ability to work across boundaries and lead through influence

• Strong communication and collaboration skills

• Leader/doer with the ability to operate effectively and influence others in a matrix organization

• Excellent pattern recognition and predictive modeling skills

• Self-starter with a strong ability to lead and develop a new team

• Experience in a startup-like environment and ability to foresee the needs of the organization plan accordingly and direct the team to achieve quick wins and long-term success

• Professional attitude service orientation strong work ethic; superb team player

• Excels in nebulous environments where the path to address a problem is not always clear or direct

• Approaches every problem with an outside-in perspective first and does not allow the status quo to influence your analysis

• Exceptional PowerPoint Excel and Microsoft Word skills

Additional Requirements

• Physical Demands

  • Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

  • Standard for corporate office

• Travel Requirements: Up to 25%

• Work Environment: Standard for corporate office

Decision Making Authority

• Decisions to be made independently without direction or supervision:

Make decisions across variety of execution areas. Upfront strategy design and approach to be done collaboratively with direction.

• Decisions made with review/approval of other individuals/leadership

Upfront strategy design and approach to be done collaboratively with review/approval.

BENEFITS INFORMATION:

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71000 colleagues and a fleet of over 13000 vehicles Sysco operates approximately 333 distribution facilities worldwide and serves more than 700000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally to contribute to the success of a dynamic organization and to serve others in a manner that exceeds their expectations. Were looking for talented hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer and consider qualified applicants without regard to race color creed religion ancestry national origin sex sexual orientation gender identity age disability veteran status or any other protected factor under federal state or local law.

This opportunityis available through Sysco Corporation its subsidiaries and affiliates.