Staff Escalation & Field Action Engineer

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Job Description:

Johnson & Johnson is currently recruiting for a Staff Escalation & Field Action Engineer! This position can be located in San Jose CA or Cincinnati OH with a flexibility for additional J&J Bay Area California locations.

Position Summary:

This position will have responsibility for the end-to-end process related to product quality issue escalations through the decision-making framework of risk management and quality review boards to inform and support decisions to initiate field actions when appropriate as well as for planning implementing execution of field actions (FA) for Monarch and Ottava product families. The position will be based either in a Bay Area RAD location or Cincinnati.

Key Responsibilities:

Under general direction and in accordance with all applicable federal state and local laws/regulations and Corporate Johnson & Johnson procedures and guidelines this position will:

• Execute and lead the overall escalation process from issue identification to presentation at the Risk Management Board (RMB) as well as the Quality Review Board (QRB) when required.
• Collect create and review escalation documentation to ensure robustness and compliance to internal and external requirements.
• Prepare meeting content for the Risk Management Board and/or Quality Review Board to help facilitate the determinations of field actions.
• Appropriately utilize risk management within the escalation process.
• Partner with Quality Operations Compliance Regulatory R&D Medical Safety as well as other organizations who may own portions of a given product issue escalation.
• Support data requests for audits post market surveillance regulatory registrations QSMR etc as well as provide data for periodic reports presentations and metrics related to product risk escalations.
• Responsible for all field action activities as Franchise Field Action Coordinator. Coordinate recall strategy plan definition with business stakeholders coordinate periodic recall meetings with the Field Action team maintain meeting minutes report status to internal departments and regulatory agencies gather documentation of all activities and follow up recall activities to successful completion per established recall strategy.
• Responsible for participating in and providing field action inputs to the Quality Review Board for decision in containment/corrections to be implemented in the field.
• Manage maintain and improve and standardize Field Action process to ensure compliance with FDA regulations ISO Standards and all applicable regulatory authority requirements
• Support internal and external audits in preparation activities and serve as a subject matter expert during audits.
• Other responsibilities include but are not limited to: coordinate and participate in special projects as assigned; act as backup support for product escalation Quality Engineers or other product Field Action teams.
• Identify lead and/or support appropriate projects towards desired business outcomes.
• Promote a work environment that challenges the status quo leads and adapts to change as well as creates significant positive changes in the workplace.
• Responsible for ensuring personal and company compliance with all federal state local and company regulations policies and procedures.
• Perform other duties assigned as needed.

Qualifications

Education:

• University/Bachelors degree or equivalent in scientific and/or engineering discipline.

• Minimum of 6 years of related work experience

Required Knowledge Skills Abilities Certifications/Licenses and Affiliations

• Experience in medical device pharmaceutical or other highly regulated industry preferred.

• Knowledge of ISO and/or cGMP regulations is preferred.

• An ASQ certification (CQE CQM CRE or CQA) is an asset.

• Background in medical device capital systems and instrumentation is strongly preferred.

• Basic knowledge in Statistics Sampling Planning Risk Assessment and Process Validation is preferred.

• Able to communicate effectively at all levels within Quality as well as cross functionally with departments such as R&D Regulatory Operations Medical Affairs Medical Safety Compliance Manufacturing etc.

• Work in a fast-paced environment and prioritize multiple issues at a time.

• Experience with internal/external audits Risk Management and recruiting/onboarding of prospective team members is preferred.

• Experience leading collaborative efforts within teams and implementing continuous improvement activities is preferred.

• Excellent interpersonal relations influence and communication skills are required.

• Strong oral and written communications skills with ability to speak to broad nontechnical audiences that are both internal and external personnel.

• Skilled at preparing executive briefings and broad communications.

• Ability to make solid decisions that will effectively support the business and company policies.

• Advanced skills on Microsoft Office software including PowerPoint is required.

• Ability to handle and resolve conflict situations and influence key business stakeholders to deliver mutually beneficial outcomes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via . internal employees contact AskGS to be directed to your accommodation resource.

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