Senior Business Systems Analyst ServiceNow

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile efficient resilient and secure. As an AI-forward enterprise we are constantly pushing the envelope leveraging the worlds largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users devices and applications in any location.

Here impact in your role matters more than title and trust is built on results. We say impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive honest debatewere focused on getting to the best ideas faster. We build high-performing teams that can make an impact quickly and with high quality. To do this we are building a culture of execution centered on customer obsession collaboration ownership and accountability.

We value high-impact high-accountability with a sense of urgency where youre enabled to do your best work and embrace your potential. If youre driven by purpose thrive on solving complex challenges and want to be part of the team thats helping to secure the AI age we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Senior Business Systems Analyst - ServiceNow to join our People Systems department. This role is based out of our San Jose CA or Bellevue WA offices (in office Tuesday-Thursday) reporting to the Sr. Program Manager People Operations.

You will lead ServiceNow HR Service Delivery (HRSD) and Workplace Service Delivery (WSD) projects to support and scale the company. Youll enhance processes and design scalable solutions that provide a strong foundation for growth by nurturing culture and supporting our operational infrastructure.

What youll do (Role Expectations)

• Partner with leaders and end-users to gather requirements and design scalable solutions that align with shifting business priorities
• Lead the end-to-end lifecycle of HRSD and WSD projects enhancements and process redesigns from conception to completion
• Execute no-code and low-code configurations including Flow Designer workflows HR services and system notifications
• Coordinate seamlessly between IT and business partners while developing rigorous test plans to ensure bug-free delivery
• Leverage data analysis to identify system issues categorize defects and strategically prioritize future enhancements

Who You Are (Success Profile)

• You thrive in ambiguity. Youre comfortable building the path as you walk it. You thrive in a dynamic environment seeing ambiguity not as a hindrance but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to whats needed navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team not just yourself. You embrace our challenge culture by giving and receiving ongoing feedbackknowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What Were Looking for (Minimum Qualifications)

• 3 years of experience implementing ServiceNow HRSD WSD or other solutions in a live production environment
• 3 years of HRIS experience in the full software development life cycle including System Analysis Process Design Testing Implementation and Documentation
• Proficiency in ServiceNow HR Agent Workspace Flow Designer Now Assist and the Workplace suite

What Will Make You Stand Out (Preferred Qualifications)

• Strategic thinker who translates complex requirements into scalable roadmaps aligned with evolving business priorities
• Proven ability to drive HRSD and WSD initiatives and process improvements from initial conception through to successful completion
• Analytical mindset with the ability to leverage data insights to prioritize enhancements and deliver high-quality systems

#LI-Hybrid #LI-AT4

At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal state and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.