Sr. Data Platform Engineer

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Data and AI Platform Engineer will design build and operate our nextgeneration data and AI platform enabling highquality analytics data science and AI/ML capabilities at scale. Reporting to the Sr. Director Data Platform and ML Operations this role serves as a technical expert on Snowflake and AI infrastructure with a strong focus on productiongrade reliability and performance. You will work closely with data engineers data scientists ML/AI engineers BI developers and business stakeholders to turn data and AI requirements into robust platforms pipelines and services. This position offers the opportunity to shape our data ML and AI architecture influence best practices and drive innovation across our Data Analytics Organisation.

This position is an individual contributor role reporting to the Sr. Director Data Platform & ML Operations.

Responsibility

• Design build and maintain scalable secure highperforming data and AI platforms using Snowflake and AI infrastructure components (e.g. feature stores model registries model serving endpoints)

• Own and optimize the Snowflake environment (warehouses databases schemas roles resource monitors) with a focus on performance tuning cost optimization and capacity planning for both data and AI workloads

• Stay current on Snowflake releases the modern data stack BI tooling AI/ML MLOps and generative AI best practices and proactively recommend platform improvements

• Design build and operationalize AI capabilities in Snowflake using Snowflake Cortex and native Snowflake AI features to power governed productiongrade conversational retrievalaugmented and predictive applications

• Build and operate AI agents and workflows in Snowflake Cortex or similar platforms integrating tools and context while optimizing prompt patterns to ensure reliable highquality LLM outcomes

• Contribute to and evolve the overall data ML and AI architecture (warehouse lake/lakehouse streaming feature and vector stores model serving AI app layers) while establishing and enforcing best practices for data modeling AI/ML pipeline development code reviews testing deployment and documentation across the stack

• Automate infrastructure and deployment using CI/CD and InfrastructureasCode for data pipelines ML workflows and AI/LLM services

• Architect and manage AWSbased data and AI infrastructure including S3backed data lakes MWAA/Airflow environments and supporting services for data ingestion transformation and model deployment

• Implement robust monitoring logging and costmanagement practices for AWS data and AI services to ensure platform reliability security and efficiency

• Collaborate with cloud networking security compliance and infrastructure teams to design resilient scalable AWS architectures that integrate Snowflake AI services and downstream analytics/applications while implementing and maintaining strong data and AI governance (RBAC masking encryption audit logging responsible AI controls)

• Partner with data analysts data scientists ML/AI engineers BI developers and business stakeholders to translate data and AI requirements into scalable secure technical solutions that deliver actionable insights and business value

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

Basic

• Bachelors or Masters degree in Computer Science or a related field

• 8 years with a Bachelors degree or 6 years of relevant experience with a Masters degree

• Experience as a Data Platform Engineer or ML/AI Engineer with significant handson work in Snowflake Administration

• Experience with SQL and at least one programming language commonly used in data and ML (Python)

• Experience designing building and operating orchestration infrastructure for data pipelines (e.g. Airflow or similar)

• Experience with core ML lifecycle concepts (data preparation training evaluation deployment monitoring) and how to support them with data and platform engineering

• Experience with cloud platforms (e.g. AWS Azure) and InfrastructureasCode and CI/CD practices for data/ML workloads

• Experience working with at least one BI or analytics visualisation tool (e.g. Tableau Hex or similar)

Preferred

• Deep expertise with Snowflake performance tuning resource management and cost optimization for mixed analytics and AI workloads
• Strong communication and collaboration skills with the ability to work closely with technical and nontechnical stakeholders

• Strong understanding of data governance and responsible AI principles including data privacy security and model monitoring considerations

• Experience integrating Snowflake with modern BI and analytics tools such as Tableau including optimizing semantic models and queries for performant governed selfservice analytics

• Handson experience building and operating AI agents or agentic workflows using Snowflake Cortex or other agent frameworks and platforms

• Experience with Snowflake Cortex including building and managing Cortex agents and leveraging the Snowflake semantic layer to enable AIready governed analytics experiences

• Demonstrated experience with prompt engineering including designing evaluating and iterating on prompts for LLMpowered applications and workflows

• Experience partnering with data science and ML engineering teams to take models from experimentation to production at scale

• Handson background with MLOps platforms and tools (e.g. MLflow Feast feature stores model registries model serving frameworks)

• Experience implementing realtime or streaming data pipelines to power lowlatency ML and AI use cases

• Practical experience with AWS data and analytics services (e.g. S3 MWAA/Airflow Glue Lambda Step Functions API Gateway) supporting largescale data and AI workloads

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.

Based on applicable legislation the below details pay ranges in the following locations:

California: $140000.00 - $225075.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.

Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.

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