AV & Event Services Engineer II

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At Exact Sciences were helpingchange how the world prevents detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career an inclusive culture and robust benefits to support your life while youre working to help others.

Position Overview

Under the supervision of the AV & Technical Event Services Manager the AV & Event Services Engineer supports the setup operation troubleshooting and maintenance of audiovisual systems across corporate meeting rooms conference rooms and event spaces. This role focuses on developing technical depth while providing handson support for events and daytoday AV operations for employees and event stakeholders.

Essential Duties

Include but are not limited to the following:

• Assist with setup configuration operation and basic troubleshooting of AV equipment in meeting rooms event spaces and labs.
• Support presentations webinars and live events by operating microphones projectors cameras and other AV equipment.
• Perform routine maintenance basic repairs and equipment checks to ensure AV readiness.
• Collaborate with event organizers to understand technical requirements for small to mediumscale events.
• Provide onsite support during events under the guidance of senior engineers or event leads.
• Help document event setups or room standards as needed.
• Provide user assistance for common AV issues and educate employees on proper use of AV equipment.
• Contribute to creating or updating user guides knowledgebase articles and training materials.
• Apply basic soft skills which are required to perform the job.
• Strong understanding of AV infrastructures.
• Display strong customer service skills.
• Ability to accept feedback and direction from senior team members to support skill development and service quality.
• Exercise the ability to remain composed under pressure especially during live events or time-sensitive situations.
• Apply excellent time-management skills to balance multiple support requests events and maintenance tasks.
• Display a willingness to learn new technologies tools and AV standards through hands-on experience and mentorship.
• Uphold company mission and values through accountability innovation integrity quality and teamwork.
• Support and comply with the companys Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to work designated schedule.
• Ability to work nights and/or weekends as needed.
• Ability to work overtime as needed.
• Ability to work on a mobile device tablet or in front of a computer screen and/or perform typing for approximately 25% of a typical working day.
• Ability to work on a computer and phone simultaneously.
• Ability to use a telephone through a headset.
• Ability to lift up to 40 pounds.
• Ability and means to travel 20% between Madison locations.
• Ability to travel 5% of working time away from work location may include overnight/weekend travel.

Minimum Qualifications

• High School Diploma or General Education Degree (GED).
• 2 years of relevant job-related experience.
• Proficiency with real-time technical troubleshooting best practices.
• Expert computer skills to include internet navigation and email usage.
• Proficient in Microsoft Office programs such as: Word Excel PowerPoint Outlook OneNote SharePoint and Teams.
• Possession of a valid drivers license; no suspended revoked surrendered invalid etc. allowed.
• Demonstrated ability to perform the essential duties of the position with or without accommodation.
• Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis. We are unable to sponsor or take over sponsorship of employment visas at this time.

Preferred Qualifications

• Basic experience with AV control systems (Crestron Q-SYS Biamp).
• Knowledgeable experience of Microsoft Teams Rooms.
• Strong understanding of broadcast infrastructure (Ross Allen & Heath Sony).
• Q-SYS level 1 certification.
• Dante Certification.
• Crestron Certified Programmer.

Salary Range:

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation holidays volunteering and personal time) paid leave for parents and caregivers a retirement savings plan wellness support and health benefits including medical prescription drug dental and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation please contact us here.

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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability protected veteran status and any other status protected by applicable local state or federal law.

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