Casualty Claims Director Field Services (Remote)
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Job Location:
Yearly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Our Story
Imagine being part of a team thats not just shaping the future but actively driving it. At Davies North America were at the forefront of innovation and excellence blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group we help businesses navigate risk optimize operations and spearhead transformation in the insurance and regulated sectors.
Whats in Store
We are on the lookout for a Casualty Claims Director Field Services who will be responsible for overseeing the companys national field-adjusting operation for casualty claims including Auto Liability Homeowners Liability and General Liability. This role provides strategic direction operational oversight and technical leadership to ensure consistent high-quality claims handling across a nationwide footprint. The Director will be accountable for claim outcomes regulatory compliance operational efficiency staff development and alignment with organizational risk and customer-service objectives. This role focuses on direct oversight of internal field claims operations with significant client interaction.
To be successful in this role you must have a keen eye for detail strong analytical skills and extensive knowledge of insurance claims processes and regulations. The ideal candidate will have the appropriate experience and demeanor to work independently in reviewing claims meeting with clients and analyzing performance data. You must be proactive and take initiative as this a full-time home-based role.
Key Responsibilities
Leadership & Strategy
- Lead and oversee a national field claims organization handling Auto Liability Homeowners Liability and General Liability claims.
- Develop and execute casualty field-claims strategies aligned with corporate goals loss-cost management and customer experience initiatives.
- Establish and maintain best practices operational standards and performance benchmarks across all regions.
- Partner with executive leadership home office staff legal and claims operations to support enterprise-wide objectives.
Claims Operations & Oversight
- Provide technical and operational oversight of complex severe and high-exposure casualty claims.
- Ensure consistent claim handling practices across jurisdictions while accounting for local regulatory requirements and venue considerations.
- Monitor claim severity trends litigation rates cycle times and indemnity/expense performance implementing corrective actions as needed.
- Oversee investigation quality liability determinations coverage evaluations negotiation strategies and resolution outcomes.
Compliance & Risk Management
- Ensure compliance with state-specific regulations internal policies and industry standards for casualty claim handling.
- Collaborate with Legal on litigation strategy discovery support settlement authority practices and trial preparation.
- Support audits regulatory inquiries and internal reviews related to casualty claims performance and compliance.
People Leadership & Development
- Lead mentor and develop regional and field claims leaders and adjusting staff and contractor networks nationwide.
- Drive talent development succession planning and performance management across the field team.
- Promote a culture of accountability engagement continuous improvement and ethical claims handling
Financial & Vendor Management
- Manage budgets related to field operations staffing and casualty claim expenses.
- Oversee relationships with external vendors (e.g. defense counsel IMEs investigators) ensuring cost control and service quality.
- Support reserving accuracy and collaborate with actuarial and finance teams on loss projections.
This is a full-time home-based role that may require some travel.
Skills knowledge & expertise
- Bachelors degree required; Juris Doctor or advanced degree preferred.
- 7 years of progressive casualty claims experience including Auto/Home Liability and General Liability.
- Demonstrated leadership experience overseeing large geographically dispersed field claims teams.
- Strong technical expertise in liability evaluation complex claims litigation management and coverage analysis.
- In-depth knowledge of state regulatory environments and compliance requirements.
- Proven ability to analyze data manage loss trends and drive process improvement initiatives.
- Excellent communication negotiation and executive-level presentation skills.
- Ability to travel nationally as needed.
Equal Employment Opportunity & Legal Notices
Benefits
At Davies North America we are dedicated to supporting the wellbeing and future of our qualifying employees. Our comprehensive benefits package includes:
- Medical dental and vision plans to support your health and that of your family
- A 401(k) plan with employer matching
- Timeoff policies including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for nonexempt employees
- Paid holidays
- Life insurance and shortterm and longterm disability coverage
Benefit offerings eligibility and required employer contributions may vary based on role classification and applicable federal state and local laws including those tied to an employees primary work location.
Where required by law the Company provides paid sick leave paid family and parental leave and other mandated benefits in accordance with applicable state and local requirements.
Diversity and Inclusion
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity and we actively promote an environment where all voices are valued and heard.
Compensation Transparency:
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills experience qualifications and geographic location which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
Background Check & Fair Chance Compliance
Compensation Transparency:
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills experience qualifications and geographic location which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
Background Check & Fair Chance Compliance
Any background check or review of criminal history if applicable to the role will be conducted only after a conditional offer of employment and in compliance with applicable federal state and local laws including fairchance hiring requirements.
Massachusetts Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Massachusetts Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Required Experience:
Director
