Service Delivery Manager

Why Youll Love Working With Us

Some of the key benefits for the position and employment at Programmed include:

• Competitive compensation: Receive an attractive base salary aligned with your experience $18200 vehicle allowance.
• Exclusive employee perks: Access discounts and benefits with over 600 retailers including Coles Woolworths BWS Dan Murphys The Good Guys JB Hi-Fi BCF SuperCheap Auto and many more!
• Salary packaging benefits: Take advantage of novated vehicle leasing income protection insurance and other financial perks.
• Investment in you: Were passionate about personal and professional growth offering access to certificates webinars mentorship and practical training to help you thrive in your career.
• Your well-being our priority: Strong safety culture generous paid parental leave and access to our Employee Assistance Program including tailored well-being initiatives designed to support your personal and family needs.

About the Opportunity

Programmed are seeking a highly capable and commercially astute Service Delivery Manager to lead the delivery of maintenance and minor capital works services across our West Region Delivery Team contract with Sydney Water.

Programmed is one of five delivery partners within a longterm consortium partnering with Sydney Water to design build and maintain critical water infrastructure. We are responsible for the Mechanical and Electrical maintenance Facility Management and the delivery of minor capital works of critical assets across the Sydney Water network in the west of Sydney.

This permanent fulltime role holds endtoend accountability for contract performance with a strong focus on service delivery excellence stakeholder management safety compliance and commercial outcomes. The position is based in Sydney Olympic Park working closely with Sydney Water and consortium partners in a highly collaborative regulated and highprofile operating environment.

This is a senior highly visible role requiring exceptional communication skills and the ability to operate confidently at senior and executive levels. You will play a central role in building and maintaining trusted relationships translating performance data into actionable insights and driving continuous improvement initiatives that deliver sustainable outcomes for Programmed the Western Region Delivery Team and Sydney Water.

Key Responsibilities

• Provide overall leadership and governance for Programmeds obligations under the Sydney Water contract.
• Maintain full accountability for contract performance including safety service quality financial outcomes compliance and customer satisfaction.
• Act as a visible and authentic safety leader embedding a strong safety culture across all teams and activities.
• Act as the primary senior interface between Programmed Sydney Water and consortium partners building strong trusted relationships and operating effectively at executive and senior leadership levels.
• Lead coach and support operational leaders supervisors and support teams to drive strong performance engagement and accountability.
• Utilise operational asset and financial data to identify trends risks and opportunities translating insights into practical performance improvements and efficiencies.
• Drive continuous improvement across systems processes and service delivery models to enhance reliability productivity and value.
• Ensure all works are delivered in line with contractual commitments legislative requirements Sydney Water standards and company safety quality and environmental frameworks.
• Oversee planning and coordination of maintenance activities and asset outcomes ensuring service levels and performance metrics are achieved.
• Provide highquality reporting and briefings on performance risks financial outcomes and improvement initiatives to internal and external stakeholders.

About You

To succeed in this role you will bring substantial experience in service delivery operations or contract management within utilities infrastructure facilities management or other assetintensive environments ideally within regulated or safetycritical settings.

You are a confident and influential leader with exceptional stakeholder engagement capability able to navigate complex commercial and operational environments while balancing client expectations consortium relationships and internal priorities. You combine strong commercial acumen with a practical solutionsfocused approach and a commitment to safe reliable service delivery.

Additionally you will demonstrate and possess the following:

• Proven experience managing large complex service delivery or maintenance contracts with multiple stakeholders.
• Strong commitment to safety leadership compliance and continuous improvement.
• Alignment with our core values: Safety Leadership Care & Empathy Customer Service and Diversity Inclusion & Equality.
• Highly developed stakeholder and relationship management skills with the ability to operate effectively at senior and executive level.
• Experience leading multidisciplinary operational teams including supervisors technical and frontline personnel.
• Understanding of operations and maintenance within water utilities or infrastructure environments (highly regarded not essential).
• Strong commercial acumen including contract governance budgeting forecasting and cost control.
• Advanced capability in analysing operational and financial data to drive performance improvements and informed decisionmaking.
• Excellent communication skills with the ability to influence negotiate and build trust across diverse stakeholder groups.
• A proactive pragmatic problem solver able to manage competing priorities in a complex operating environment.

About Us

Programmed is a leading provider of operations and maintenance services across all industry sectors including education health infrastructure manufacturing transport and mining in Australia and New Zealand.

Our Facility Management business unit partners with our valued clients to deliver a comprehensive range of facilities management from small repair work to managing large-scale facilities and infrastructure networks.

Weencourage career development support flexibility and care about your personal wellbeing and safety. Join the Programmed team today.

Work With Us

Submit your application today and join us on our mission to build outstanding people strong customers and great communities.

Our Commitment

Programmed and PERSOL supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOL strives for diversity inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures gender age sexual orientation or abilities to apply.

To learn more about working with Programmed and PERSOL we encourage you to visit our website.